Mohammed Noor E Alam Sarker
Branch In Charge
Dubai,United Arab Emirates
Summary
Results-driven professional with proactive approach to leadership and team development. Demonstrates strong organisational skills and exceptional communication abilities. Committed to driving operational success and enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work history
Branch In Charge
Al Rostamani International Exchange
Dubai , United Arab Emirates
08.2020 - Current
- Optimised productivity by implementing efficient work processes.
- Managed daily branch operations, ensuring smooth functioning.
- Developed strategic plans for business growth.
- Fostered a positive working environment for employee satisfaction.
- Ensured compliance with legal regulations and company policies.
- Coordinated with head office for policy implementation and updates.
- Secured customer loyalty through exceptional client service provision.
- Attracted high-value clients through targeted marketing campaigns resulting in business expansion.
- Facilitated team training sessions to improve service standards.
- Investigated customer queries to provide timely financial solutions.
- Kept accurate operations records for thorough data auditing.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Supervised branch operations to spur continuous improvements and enhance service delivery.
- Carried out thorough customer assessments to minimise financial risk.
- Built customer bases through cold calling and referral conversions.
- Built positive customer relationships for optimised branch loyalty.
- Coordinated team rotas to meet branch needs whilst limiting staffing costs.
- Developed workplace culture for improved staff retention.
Duty Supervisor
Al Rostamani International Exchange
Dubai, United Arab Emirates
02.2019 - 07.2020
- Ensured customer satisfaction with prompt problem resolution.
- Handled cash transactions accurately for financial integrity.
- Handled complaints professionally, leading to improved customer retention rates.
- Monitored and enforced compliance with company policies and procedures.
- Coordinated staff schedules to maximise productivity.
- Conducted training sessions for new employees, enhancing team competence.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Planned revenue generation strategies designed for growth.
Senior Customer Service Representative
Al Rostamani International Exchange
Dubai, United Arab Emirates
07.2012 - 01.2019
Customer Service Representative
Al Rostamani International exchange
Dubai, United Arab Emirates
01.2008 - 06.2012
Operations officer
Dhaka Bank Limited
Dhaka , Bangladesh
10.2005 - 11.2007
- Daily Look after the instructions given by different Exchange Companies.
- Process daily issued Payment Order & Demand Draft.
- Process Forwarding for Demand Draft Advice.
- Process the automatically uploaded TEST of daily issued Demand Drafts.
- Process the automatically uploaded GEFU-Payment Order, Demand Draft, Fund Transfer, Janata Bank Transfer, Telegraphic Transfer.
- Prepare the daily Telegraphic Transfer done through different banks likewise, Sonali Bank, United Commercial Bank Ltd., Rupali Bank Ltd., Pubali Bank, National Bank Ltd., Uttara Bank etc.
- Respond to Remittance Queries (e.g., any kind of amendment cancellation or correction of remittance instructions).
Education
Master of Business Administration - Marketing
University of Dhaka
Dhaka, BangladeshMaster's degree - Economics
Jagannath University
Dhaka, BangladeshBachelor's degree - Economics
Jagannath University
Dhaka, BangladeshSkills
- Branch audit experience
- Financial product understanding
- Customer relationship management systems
- Regulatory compliance knowledge
- Customer relations
- Business development
- Staff mentoring
- Negotiation proficiency
- Employee training
- Branch operations
- MS office proficiency
- Compliance understanding
- Risk assessment and management
- Integrity and ethics
- Decision-Making authority
- Customer Service
- Team Leadership
Languages
English
Fluent
Bengali
Native
Hindi
Intermediate
Timeline
Branch In Charge
Al Rostamani International Exchange
08.2020 - Current
Duty Supervisor
Al Rostamani International Exchange
02.2019 - 07.2020
Senior Customer Service Representative
Al Rostamani International Exchange
07.2012 - 01.2019
Customer Service Representative
Al Rostamani International exchange
01.2008 - 06.2012
Operations officer
Dhaka Bank Limited
10.2005 - 11.2007
Master of Business Administration - Marketing
University of Dhaka
Master's degree - Economics
Jagannath University
Bachelor's degree - Economics
Jagannath University
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