Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mohammed Nurul Islam

Mohammed Nurul Islam

Ajman

Summary

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment. A proactive and self-motivated employee with key strengths in customer service, administration, sales, marketing and data entry system. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. An effective team builder, motivator and coordinator with convincing negotiation and communication capability, assertive and disciplined in pursuing tasks up to satisfactory completion, remains open to new ideas and innovations and continuously seeks to upgrade personal and team skills in accomplishing organizational objectives.

Overview

10
10
years of professional experience

Work History

Client Service Executive

Decisive Zone
02.2022 - Current
  • Serve as the primary point of contact for clients.
  • Maintain regular communication to ensure clients are satisfied with services or products.
  • Provide clear and timely responses to client queries via phone, email, or in-person meetings.
  • Contributed to accurate and efficient quality checks, ensuring error-free results.
  • Address and resolve any complaints or issues raised by clients in a professional and efficient manner.
  • Collaborate with the relevant departments to implement solutions promptly.
  • Assist the sales team by providing insights into client needs and market trends.
  • Contribute to client meetings and presentations to secure new business or renew contracts.

Business Exposure Intern

PROJECTS, D-MART - INDIA - PUNE
10.2016 - 03.2017
  • Assists staff with market research, proposal preparation, pricing and related assigned work
  • Reporting and sharing results of each activity within the business
  • Collecting both primary and secondary data of the company to help improve sales and productivity
  • Provide information on subject matter related to products or services
  • Ensures availability of stock and services by maintaining inventories and stock verification.

TOTAL CONCEPT INTERNATIONAL, DUBAI - U.A.E
11.2014 - 04.2015
  • Report keeping of entries regarding the groups of various nationalities to perform
  • Allocate location to team members throughout Dubai to host the events
  • Coordinate efforts with those of the marketing partners of the company
  • Maintaining and monitoring existing event schedules and drafting status report
  • Analysing feedback and report data to measure whether event goal was achieved

Education

Bachelor of Business administration - Marketing & Sales

Savitribai Phule Pune University
Pune, India
11.2019

Certificate of Higher Education - Commerce

International College of Law Business Administration And Technology, U.A.E
Ajman, U.A.E
10.2014

Certificate of Higher Education - Secondary Education

New Indian Model School, A.E
Sharjah, U.A.E
05.2011

Skills

  • Microsoft Excel, Microsoft Word proficiency
  • Mail handling
  • Excellent written and verbal communication
  • Team work and collaboration
  • Strategic problem-solving
  • Excellent attention to detail
  • Data entry and CRM
  • Active Listening

Languages

English
Upper intermediate
B2
Arabic
Intermediate (B1)
Hindi
Upper intermediate
B2
Bengali
Advanced (C1)

Timeline

Client Service Executive

Decisive Zone
02.2022 - Current

Business Exposure Intern

PROJECTS, D-MART - INDIA - PUNE
10.2016 - 03.2017

TOTAL CONCEPT INTERNATIONAL, DUBAI - U.A.E
11.2014 - 04.2015

Bachelor of Business administration - Marketing & Sales

Savitribai Phule Pune University

Certificate of Higher Education - Commerce

International College of Law Business Administration And Technology, U.A.E

Certificate of Higher Education - Secondary Education

New Indian Model School, A.E
Mohammed Nurul Islam