Mohammed Owais Shaikh
Summary
Attentive Corporate Travel Consultant with 7 years of experience handling corporate travel details. Highly organized and meticulous with fantastic negotiation tactics and superior client relations. Excited to bring expertise in travel planning and itinerary creation to growing organization.
Overview
10
10
years of professional experience
Work History
Corporate Travel Consultant
Egencia Partner of Al Tayer Travel Agency
10.2022 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Providing travel assistance and enhanced customer experience to Strategic (Reckitt Benkciser,Uber, Capgemini and BP (British Petroleum) and Core Global accounts which have 90 + with keeping SLA
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Assist clients for book including new ticket issuance/re issuance using GDS, accommodation and transportation with keeping respective companies corporate deals and within the Travel policy
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed by using CRM (salesforce) and follow up on request as per the nature of the request
- Proficient in booking complex international itineraries utilizing Amadeus reservation system
- Handles client feedbacks / complaints on the user experience and report to management team to work on resolving customer care issues
- Strong team performer and able to meet team targets (KPI) on Customer Satisfaction and Bookings with no errors
- Maintain good relationships with Travelers and Arrangers for Accounts and escalate their concerns with concerned teams for resolution
- Keeping a good relationship with suppliers including Airlines and Hotel..etc , Maintain a positive relationship with all airline key account managers at all times to ensure that clients receive prompt assistance in the event of an issue.
- As a part of Global business travel company do the up sell on all products which serves under Egencia
- Provides technical support and navigational assistance to clients on Egencia online booking Tool
Corporate Travel Consultant
Desert Wings Travel and Tours
03.2021 - 09.2022
- Booked transportation and coordinated schedules for conferences and meetings.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Booked tickets for air, rail, and ground transportation.
- Arranged travel accommodations for groups, couples and executive clients.
- Saved clients on overall travel costs by finding most affordable ticket and lodging options.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Helped customers with passport and visa applications.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Travel Consultant
Superior Tracks Travel and Tourism (Zeeyarah.com)
11.2017 - 03.2020
- Expertly enforced travel policies and procedures for over 33 staff members, ensuring seamless travel experiences
- Delivered comprehensive B2C and B2B travel solutions, adeptly coordinating all aspects of client itineraries and promptly communicating updates
- Efficiently managed travel documentation, maintaining meticulous logs and filing systems for traveler receipts and vouchers
- Specialized in arranging all facets of corporate travel, adhering to company policies while securing flights, accommodations, and car rentals
- Proficient in issuing travel tickets, curating tours, and crafting package deals to meet diverse client needs
- Provide prompt and courteous responses to a high volume of telephone inquiries, ensuring exceptional customer service
- Diligently monitor and address email correspondence, resolving client queries with efficiency
- Navigate global visa processes, offering expert advice and support to travelers
- Trained in the use of industry-leading travel software, including Amadeus and Sabre, to enhance operational efficiency
- Skilled in engaging with walk-in customers, delivering personalized travel advice and services
Cashier and Wrapping Assistant
Safe Wrap Airport and Logistics
04.2015 - 11.2016
- Expertly guided passengers from arrival gates to immigration and customs, ensuring a seamless transition
- Facilitated connections by assisting passengers to international transfer areas for ongoing flights
- Managed crew clearances for both arrivals and departures, maintaining compliance with regulations
- Provided personalized assistance to meet the special needs of passengers, enhancing their travel experience
- Coordinated the clearance of arrival documentation and goods through immigration and customs
- Resolved mishandled baggage issues, expediting customs clearance to minimize passenger inconvenience
- Kept meticulous records of unclaimed baggage, ensuring timely on-hand delivery reporting
- Handled sensitive situations involving deportees and inadmissible passengers with professionalism
- Assisted passengers with international and domestic misconnections, reducing travel disruptions
- Prepared and maintained detailed briefsheets for flight arrivals and departures
Education
Aviation And Hospitality Travelling Mangement -
Frankfinn Institute of Air Hostess Training
Mumbai, IndiaB.SC - Computer Science
SWARAN EDUCATION COUNCIL
01.2014
S.S.C - undefined
MAHARASHTRA BOARD
01.2014
H.S.C -
SWARAN MUKTH SHIKSHA PEETH
01.2011
Skills
- Amadeus central software
- Exceptional customer service
- Itineraries
- Relationship management
- Air travel coordination
- Executive travel
- Travel arrangements
- International reservations
- Client relationship building
- Sales and upselling
Languages
English
Hindi
Arabic
Marathi
Urdu
Personal Information
- Date of Birth: 10/12/91
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment visa valid till 10/14/26
Timeline
Corporate Travel Consultant
Egencia Partner of Al Tayer Travel Agency
10.2022 - Current
Corporate Travel Consultant
Desert Wings Travel and Tours
03.2021 - 09.2022
Travel Consultant
Superior Tracks Travel and Tourism (Zeeyarah.com)
11.2017 - 03.2020
Cashier and Wrapping Assistant
Safe Wrap Airport and Logistics
04.2015 - 11.2016
S.S.C - undefined
MAHARASHTRA BOARD
Aviation And Hospitality Travelling Mangement -
Frankfinn Institute of Air Hostess Training
B.SC - Computer Science
SWARAN EDUCATION COUNCIL
H.S.C -
SWARAN MUKTH SHIKSHA PEETH
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