Mohammed Saad Sayyed
Communication Executive
Dubai
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Relationship Officer
Citi Bank Dubai
Dubai
02.2024 - Current
- Identify and pursue new business opportunities through cold calling, Networking, and referrals
- Conduct financial needs assessments for clients to recommend appropriate banking products and services
- Build and maintain strong relationships with clients to enhance customer loyalty and retention
- Achieve sales targets and KPIs set by the management
- Stay updated on market trends, competitor activities, and regulatory changes affecting the banking industry.
Public Relations Specialist
Craft House Interiors
07.2022 - 10.2023
- Actively participated in trade shows and conferences, representing the brand professionally.
- Led internal communications efforts, fostering a positive corporate culture among employees.
- Produced and distributed internal and external communications.
- Administration, Marketing, Emails and Calls handling, Purchase Management, Tracking and Creating Bills
Communication Associate
Embibe Education
01.2022 - 06.2022
- Delivered clear, concise reports to senior leadership on the effectiveness of various communication strategies.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and materials.
Associate
Tech Mahindra Service LTD
07.2021 - 12.2021
- Retention, Customer Service, Sales and Cross selling
- Streamlined internal communications processes, enhancing overall efficiency and productivity within the team.
- Answered client queries and complaints to provide strong customer service.
- Conducted market research to inform communication strategies and better understand target audience preferences.
Senior Customer Service Associate
Teleperformance Global Service LTD
06.2020 - 05.2021
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
- Collaborated with team members to develop and implement strategies for improving overall customer experience.
- Maintained detailed records of customer feedback, using data to guide improvements in processes and procedures.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
BMS - Marketing & Management
Valia College
Mumbai, IndiaSkills
Microsoft OfficeEmail HandlingTyping 40 WPMSales, Tele-Marketing and Cross SellingTime ManagementSocial Media Handling and Digital MarketingDocumentation and Business GrowthProactivenessProblem Solving and Team PlayerCustomer Service, Customer Centric and Client Support
Marketing knowledge
Marketing Communications
Internal Communications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Relationship Officer
Citi Bank Dubai
02.2024 - Current
Public Relations Specialist
Craft House Interiors
07.2022 - 10.2023
Communication Associate
Embibe Education
01.2022 - 06.2022
Associate
Tech Mahindra Service LTD
07.2021 - 12.2021
Senior Customer Service Associate
Teleperformance Global Service LTD
06.2020 - 05.2021
BMS - Marketing & Management
Valia College