MOHAMMED SAFDAR HUSSAIAN
Dubai,UNITED ARAB EMIRATES
Summary
- Professional Sales Executive with [08] years of experience attending to needs of customers and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, quoting prices, discussing credit terms, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximise sales opportunities.
- Resourceful Sales Executive with [07] years of experience working independently and collaboratively with team to foster client relationships and drive sales. Astute in identifying decision makers within prospect account to initiate sales process and deliver successful results. Team-minded in collaborating with management to strategize and improve sales approaches.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Sales Executive
Bin Ham North Ocean Elevators LLC
Dubai, UAE
06.2013 - Current
- Established and maintained positive, profitable client relationships through superb communication.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Delivered professional sales presentations, creatively communicating product quality and market comparisons to prospective clients.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
- Generated new leads and opportunities to maximise revenue.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Analyses industry and competitor trends to enhance sales strategy.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Updated CRM software with contract records, renewal timeframes and customer details.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Used cold-calling, email outreach and LinkedIn to source and develop opportunities.
- Memorized company's detailed product portfolio and customized associated features and benefits to customer needs.
- Collaborated with management to review and approve profitable, beneficial customer contract terms.
- Created and implemented area-wise market sector sales and development plans.
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Partnered with internal teams to identify, present and close opportunities with new clients.
- Managed client relationships from early stages of sales process through to post-sales
- Maintained contact with customers throughout sales and pre-delivery process.
Client Service Coordinator
Bin Ham North Ocean Elevators LLC
Dubai, UAE
03.2018 - 04.2021
- Identified service gaps, developing plans to strengthen or expand offerings.
- Developed and updated internal guidelines.
- Directed activities of staff to maximise service availability and play to teams' strengths.
- Devised long-term strategy for [Type] service provision.
- Coached and trained team members to increase productivity and growth.
- Tracked orders and processed refunds for new and existing customers.
- Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
- Registered and updated accurate customer information on database.
- Established positive relationships with clients by going extra mile to build rapport.
- Recorded and processed customer data accurately.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Assisted manager in implementing and updating procedures to sustain quality standards.
Administrative Assistant
Bin Ham North Ocean Elevators LLC
Dubai, UAE
06.2013 - 08.2017
- Acted as main contact for internal and external clients.
- Screened phone calls and routed callers to appropriate parties.
- Made travel arrangements and booked accommodation for staff members.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Took detailed minutes at meetings following instructions from senior team members.
- Handled scheduling of meetings and calendar management for senior staff.
HR Assistant
Bin Ham North Ocean Elevators LLC
Dubai, UAE
06.2013 - 08.2017
- Supported HR Managers in developing performance management procedures, increasing operational productivity.
- Worked with department managers to implement best practice strategies for employees.
- Conducted employment and compliance checks.
- Promoted positive company culture and values through training initiatives.
- Booked team travel and accommodation within strict budget constraints.
- Handled employee enquiries and complaints, escalating issues to managers when needed.
- Ran payroll processes and updated employee benefits details.
- Supported successful company recruitment and resourcing through headhunting, outreaching, interviewing and hiring.
- Implemented employee and contractor filing systems to improve administrative efficiency.
- Collated absence and punctuality metrics through HR system reports, assisting in punctuality procedures, running lateness reports and liaising with line managers to issue counseling notices.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
- Maintained and updated employee files and records.
- Provided proactive, professional and efficient HR operational service.
- Assisted in creating employment contracts, variation agreements and other written documents.
Sales Support Coordinator
Bin Ham North Ocean Elevators LLC
Dubai, UAE
06.2013 - 08.2017
- Checked compliance files for accuracy and completeness, upkeeping reliable records.
- Achieved excellent customer satisfaction ratings through regular order updates and professional communications.
- Scheduled appointments for sales teams, suppliers and customers, keeping centralized calendar systems updated.
- Worked closely with procurement teams to reduce lead times and increase customer satisfaction.
- Assisted with ad-hoc administrative support for improved department operations.
- Raised and sent out customer sales invoices to enable prompt payment and order satisfaction.
- Maintained supplier, sales and customer information for accurate account records.
- Identified new suppliers to meet quality, costs and delivery time targets.
- Recognized and actioned cross-selling opportunities to increase add-on sales.
- Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
- Supported external sales teams with increasing sales through targeted lead generation.
- Processed high-volume customer orders to achieve productivity KPIs.
- Generated and shared weekly sales reports and balances to enable performance analysis.
- Produced competitive quotations within agreed customer pricing policies for profitable sales.
Education
Certificate of Higher Education -
Board of Secondary Education
India 06.1998 - 10.1999
Diploma of Higher Education - Commerce, Economics, Civics
Board of Intermediate Education
India 06.2002 - 08.2003
Bachelor of Commerce - Commerce, Accounts
Kakatiya University
India 06.2004 - 10.2009
Computer Basics - Computer Software
Word Master Computer Informatic Centre
India 03.2001 - 05.2001
Accounting Packages - Tally, Wings and Peachtree
Al Madina Institute of Information Technology
India 03.2010 - 07.2010
Skills
- Territory management
- Lead development
- Service promotions
- Account management
- Customer service
- Customer relations
- Report writing skills
- Market trends understanding
- Salesforce
- Retail marketing
- New account development
- Presentations and proposals
- Marketing campaign management
- Business development
- Relationship management
- Complex negotiations
- Market and competitive analysis
- Internet and e-mail marketing
Languages
English
Fluent
Arabic
Beginner (A1)
Hindi
Fluent
Tamil
Beginner
Urdu
Fluent
Telugu
Fluent
Timeline
Client Service Coordinator
Bin Ham North Ocean Elevators LLC
03.2018 - 04.2021
Sales Executive
Bin Ham North Ocean Elevators LLC
06.2013 - Current
Administrative Assistant
Bin Ham North Ocean Elevators LLC
06.2013 - 08.2017
HR Assistant
Bin Ham North Ocean Elevators LLC
06.2013 - 08.2017
Sales Support Coordinator
Bin Ham North Ocean Elevators LLC
06.2013 - 08.2017
Accounting Packages - Tally, Wings and Peachtree
Al Madina Institute of Information Technology
03.2010 - 07.2010
Bachelor of Commerce - Commerce, Accounts
Kakatiya University
06.2004 - 10.2009
Diploma of Higher Education - Commerce, Economics, Civics
Board of Intermediate Education
06.2002 - 08.2003
Computer Basics - Computer Software
Word Master Computer Informatic Centre
03.2001 - 05.2001
Certificate of Higher Education -
Board of Secondary Education
06.1998 - 10.1999
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