Summary
Overview
Work History
Education
Skills
COURSES & CERTIFICATIONS
Timeline
Generic
MOHAMMED SAKR

MOHAMMED SAKR

Summary

Dedicated Leader in Bank's Operations, Commercial Contracts and client's relationship management across private and government sectors. Reliable, analytical & presentable with excellent problem solving and advance negotiation skills in multiple industries with more focus on banking & real estate. Possess the ability to work alone, within a team or lead a team and enroll individuals to exceed targets and management expectations.

Overview

14
14
years of professional experience

Work History

Collection Team Leader

Federal Tax Authority
11.2022 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Applied effective time management techniques to meet tight deadlines.
  • Preparing monthly feedback reports on payment collections ( MIS Activity )
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maximized performance by monitoring daily activities and mentoring team members.

CRM | Collection Team Leader

DAMAC Properties
04.2021 - 10.2022
  • Ensure the team is well trained on soft skills and have good process and product knowledge
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Communicated with all internal department to ensure client's satisfaction and completion of job duties
  • Update and maintain Call scripts and Email formats for representative and audited staff recording calls.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.

Collection | Commercial Supervisor

Al Shirawi Holding Group
10.2020 - 03.2021
  • Resolved financial disputes and create immediate solutions in line with company policy
  • Build a strong relationship with government sectors by regular visits and immediate interaction for any query
  • Monitored the invoicing procedures to avoid any default in future
  • Interacted and co-operated with all members of the organization and clients
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Identified issues, analyzed information and provided solutions to problems.

Collection Officer | Agencies Supervisor

DUBAI ISLAMIC BANK
12.2015 - 09.2020
  • Resolved complex collection cases, liaising with debt collection agencies
  • Prevented repeated payment negligence by working out practical debt payments
  • Negotiated settlements to receive payments on certain percentages of debt
  • Used scripted conversation prompts to convey current account information and obtain payments
  • Initiated repossession and other legal proceedings if debt recovery plans fail.
  • Resolved problems, improved operations and provided exceptional support to external agencies.

Collection Officer

RAK BANK
12.2013 - 10.2015
  • Interacted with customers to convert delinquent accounts into active regular repayment plans
  • Investigated historical data for each debt or bill
  • Updated account status records and collection efforts regularly
  • Successfully resolved complex collection cases, liaising with debt collection agencies and local courts to ensure positive outcome.

Collection Supervisor

TAHSEEL
04.2011 - 11.2013
  • Created and implemented strategies for improved operational efficiency, maximizing profit potential
  • Monitored daily and weekly KPIs, implementing improvement strategies to maintain on-track status
  • Created an inspiring team environment with an open communication culture
  • Analyzed financial statements, review cash flows & all other financial data

Credit Controller

Madi International Group
03.2009 - 03.2011
  • Developed and monitored a credit control system
  • Negotiated payment plans and providing recommendations for changes to credit limits
  • Provided effective solutions to problematic situations
  • Introduced extremely effective collection plan (Daily, Weekly)
  • Followed up on overdue invoices and payments and implemented company collections procedures

Education

Bachelor's Degree - Accounting And Business Management

Banha University
EGYPT
06.2006

Skills

  • Complex Problem-Solving
  • Quick learner
  • Active Listening
  • Strong analytical skills
  • MIS Activity
  • Customer Relations
  • Strong Negotiation skills
  • Supervisory Skills
  • Team Management
  • Staff Training
  • Performance Improvement
  • Risk Management
  • Excellent communication
  • Technical Skills
  • Effective Customer Service
  • Call Center Operations
  • Coaching and Mentoring
  • Ability to inspire
  • Ability to influence others
  • Accounts Management

COURSES & CERTIFICATIONS

  • Anti-Money Laundry
  • Credit Risk Management
  • Financial software
  • Stress Management
  • Compliance Foundation
  • Advance Collections Skills
  • Sharia Criteria for Retail Products
  • Information Technology & Security Awareness

Timeline

Collection Team Leader

Federal Tax Authority
11.2022 - Current

CRM | Collection Team Leader

DAMAC Properties
04.2021 - 10.2022

Collection | Commercial Supervisor

Al Shirawi Holding Group
10.2020 - 03.2021

Collection Officer | Agencies Supervisor

DUBAI ISLAMIC BANK
12.2015 - 09.2020

Collection Officer

RAK BANK
12.2013 - 10.2015

Collection Supervisor

TAHSEEL
04.2011 - 11.2013

Credit Controller

Madi International Group
03.2009 - 03.2011

Bachelor's Degree - Accounting And Business Management

Banha University

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MOHAMMED SAKR