Ticketing & Reservations
MOHAMMED SAMEER
Visa Sales & Services Coordinator
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Visa Sales & Services Coordinator
FLYDUBAI
12.2023 - Current
- Timely processing of applications and constant follow-up with travel partners and immigration.
- Preparation of relevant reports and documents for senior managers.
- Maintain a positive attitude and display professional conduct with high levels of integrity within the organization
- Excellent typing skills in both English and Arabic.
- Ensure schedule changes are implemented and inform agents promptly.
- Responding to all phone calls and emails in a timely and professional manner, maintaining high service quality levels without delay.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
Customer Service Executive
BLS INTERNATIONAL SERVICES
11.2020 - Current
- Processing of Passport & Visa applications based on services required by applicant in accordance with requirement of Embassy and Consulate General upon verification of appointment scheduled and legitimate of documents provided.
- Handling customer queries – Related to Indian Passports & Indian Visa
- Promote Value Added Services along with Passport/Visa processing.
- Scrutinize and quality check of Passport and Visa applications documents as per checklist
- Reconciling daily payments collected for all applications processed
- Handling queries and processing applications for Attestation services/ Passport/ Visa over inbound calls/emails and walk in customers
- Out scan & In scan applications to Embassy and Consulate as when the progress of the application status occur.
- Liaise Embassy/Consulate communication and update all relevant departments for smooth functioning of organization
- Handle complaints/feedback and escalations via email & call center.
- Digitize all processed application and process a back-up in a relevant manner
- Data and operations handling of processed applications for courier dispatch via integrated system with Courier Management and Embassy/BLS Interface
- Maintain Daily collection Report of the branch including all revenues collected, and timely deposit to the corporate bank account.
- Handling of queue management system to have an balanced peak inflow of application processing request.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Travel Consultant
Fly World Travels & Tours Ltd.
04.2018 - 08.2020
- Organized trips for individual, family and business travelers including booking of flight/train/bus itineraries and hotel reservations as per clients requirement.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Inform clients and provide useful travel material such as guides, maps and event programs
- Build and maintain relationships with clients for marketing purpose.
- Inform clients and provide useful travel material such as guides, maps and event programs
- Research, explore and study different travel destination options to send marketing promotions to clients.
- Maintained and updated corporate traveler profiles with current information.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Collected, handled and documented payments for travel services and associated feels.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Education
Airline Ticketing And Travel Management Tourism - Tourism And Travel Management
ALHIND ACADEMY
04.2018 - 01.2019
Bachelor of Commerce With Computer Application - Business Administration
INSTITUTE TECHNOLOGY OF MAYYIL
06.2015 - 03.2018
High School - Commerce
Thunchathacharya Vidyalayam
06.2012 - 03.2014
Skills
Sales expertise
Complaint resolution
Administrative support
Report preparation
Multi-line phone talent
POS systems expert
Online chat and email
Software
Passport & Visa Application Processing
Languages
English
Hindi
Tamil
Malayalam
Certification
CTA - Certified Travel Associate
Timeline
Visa Sales & Services Coordinator
FLYDUBAI
12.2023 - Current
Customer Service Executive
BLS INTERNATIONAL SERVICES
11.2020 - Current
Travel Consultant
Fly World Travels & Tours Ltd.
04.2018 - 08.2020
Airline Ticketing And Travel Management Tourism - Tourism And Travel Management
ALHIND ACADEMY
04.2018 - 01.2019
Bachelor of Commerce With Computer Application - Business Administration
INSTITUTE TECHNOLOGY OF MAYYIL
06.2015 - 03.2018
High School - Commerce
Thunchathacharya Vidyalayam
06.2012 - 03.2014
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