Mohammed Saud Khan
Restaurant Manager
Dubai,UAE
Summary
Dedicated Restaurant operations manager with experience in restaurant management, inventory management and customer service. Friendly and hardworking communicator with proven success analysing operations to improve efficiency and quality of service. Develops comprehensive business plans to promote profitable sales. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
RESTAURANT OPERATION MANAGER
HABTOOR PALACE LXR
Dubai, UAE
12.2021 - Current
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Sourced products locally for improved cost-efficiency and sustainability.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Analysed operations to improve restaurant efficiency and service levels.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
Outlet manager
Radisson Blu Hotel
Al Fujairah City, UAE
01.2019 - 11.2021
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Formulated marketing and advertising strategies for continuous business growth.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
OUTLET MANAGER
KEMPINSKI HOTEL
Ajman, UAE
06.2015 - 12.2018
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Monitored training costs to maintain budget.
- Developed individual learning plans for continued training.
- Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
- Checked food portioning for optimal presentation and cost control.
- Reviewed and updated kitchen practices, menu design and inventory management to reduce food wastage.
Restaurant supervisor
WALDORF ASTORIA HILTON
Ras al-Khaimah, UAE
06.2013 - 05.2015
- Lead motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
- Built loyal customer base by creating welcoming environment with top quality service.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Analysed operations to improve restaurant efficiency and service levels.
Restaurant supervisor
Marriott Hotels
JAIPUR, INDIA
04.2011 - 02.2013
- Built loyal customer base by creating welcoming environment with top quality service.
- Analysed operations to improve restaurant efficiency and service levels.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Completed accurate end-of-day financial routines for cash and card transactions.
Education
Bachelor of Education - HOTEL MANAGEMENT
SHILLONG UNIVERSITY
INDIA, SHILLONG 03.2010 - 08.2012
Diploma - HOSPITALITY AND AVIATION
FRANKFINN INSTITUTE
JAIPUR,INDIA 01.2008 - 05.2009
Skills
- Marketing
- Leadership
- Time management
- Team building
- Staff Management
- Staff Training
- Market Research
- Operation Monitoring
Languages
English
Proficient (C2)
German
Beginner
Affiliations
- cricket,
- Health focus activities
Timeline
RESTAURANT OPERATION MANAGER
HABTOOR PALACE LXR
12.2021 - Current
Outlet manager
Radisson Blu Hotel
01.2019 - 11.2021
OUTLET MANAGER
KEMPINSKI HOTEL
06.2015 - 12.2018
Restaurant supervisor
WALDORF ASTORIA HILTON
06.2013 - 05.2015
Restaurant supervisor
Marriott Hotels
04.2011 - 02.2013
Bachelor of Education - HOTEL MANAGEMENT
SHILLONG UNIVERSITY
03.2010 - 08.2012
Diploma - HOSPITALITY AND AVIATION
FRANKFINN INSTITUTE
01.2008 - 05.2009
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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