MOHAMMED UNAISE S

Key Responsibilities:

Customer Communication:

• Act as the primary point of contact for clients and respond promptly to customer inquiries, addressing concerns, and providing comprehensive information about our services.

Site Coordination:

• Schedule and organize on-site visits to assess customer needs, evaluate equipment requirements, and provide tailored solutions.
• Collaborate with the technical team to ensure timely and efficient service delivery at customer sites.

Quotation Preparation:

• Prepare accurate and detailed quotations based on customer requirements and machine inspection
• Present quotations to clients and facilitate discussions to address questions or modifications.

Site Reports & Log Book Maintenance:

• Conduct thorough on-site assessments and inspections, documenting machine conditions, necessary repairs, and any potential upgrades.
• Maintain organized and up-to-date log books containing records of service requests, customer interactions, site visits, and equipment maintenance history.

Collaboration:

• Collaborate closely with the sales team and technical team to provide input on customer needs and preferences, contributing to effective sales strategies.

• Managed a team of more than twenty people including engineers and technicians responsible for the continuous O&M of the site
• Executed the routine operations and maintenance of diesel engine fire pump and familiar with overall fire fighting system of the berth
• Ensured all the client complaints and breakdowns were resolved within the time limit and high level of satisfaction
• Maintained high level relationship with OEMs of site equipment and coordinated all the official communications
• Monitored all site expenditures and reduced company spending in all possible ways.

CGPA : 7.14