Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Personal Information
Custom
Affiliations
Timeline
Generic
Mohammed Waseem Sayeed

Mohammed Waseem Sayeed

Dubai,United Arab Emirates

Summary

A skilled professional with expertise in Managed Services and UCaaS, specializing in the installation and troubleshooting of complex networks, including IAD (Pabx) systems and firewalls such as Fortinet. Proficient in designing network solutions using IP Phones (Yealink), Ubiquiti devices, and Wi-Fi routers, ensuring seamless connectivity across managed devices. Adept at integrating CCTV systems and access points to enhance security infrastructure. Demonstrates strong capabilities in computer hardware management, software installation, and Microsoft Office 365 applications. Committed to advancing technological solutions that optimize operational efficiency and drive innovation within the IT sector.

Offering strong technical skills and keen ability to troubleshoot and resolve issues quickly. Knowledgeable about customer service, communication, and teamwork, with background in providing IT support. Ready to use and develop problem-solving, technical, and organizational skills in [Desired Position] role.

Overview

12
12
years of professional experience
2016
2016
years of post-secondary education

Work history

IT Support Assistant

Etisalat
Dubai, United Arab Emirates
01.2021 - 07.2025
  • I am currently working as IT support at Etisalat. In this position I am responsible for
  • My main responsibilities include installing, configuring, maintaining and administrating hardware, software and infrastructure equipment's.
  • Skilled to troubleshoot any problems arising from the IT equipment and respond to emergency calls from customers of Etisalat.
  • Managing, Fortinet firewalls, Dell EMC managed router, Gaoke IAD (pabx), Yealink (VoIP), ONT, Routers, IPTV, managed IP Phones and Access points.
  • I am responsible to do site surveys in all of premium business customers to ensure customer sites requirements meets expectations of Etisalat.
  • Oversaw inventory of IT assets, maintaining accurate records.
  • Boosted client satisfaction by providing timely remote IT support.

IT Support Assistant

Reliance SMSL Limited
Bengaluru, India
01.2018 - 01.2021
  • Fiber optics Network planning
  • Configuration of complex networks LAN and WAN throughout the customers location
  • Configuration of Access points, Firewalls, and managing connectivity of customers mainstream banks.
  • Provide onsite and online support to technicians on their work during bank shutdowns.

Network Engineer

Atria convergence technologies (ACT)
Bengaluru, India
01.2014 - 01.2018
  • Managed Router configuration, maintenance of network related products.
  • Fiber optics Troubleshooting in OLT, FTTH link commissioning, Clusters network link upgradations and Migrations.
  • Provide onsite & online Technical support for Customer Network issue's, Configuring Firewalls, Switches, WI-FI routers in Client office.
  • Skilled to troubleshoot any problems arising from the IT equipment and respond to emergency calls from customers of Etisalat.

Education

Bachelor of Engineering - Electronics and telecommunication Engineering

IEMS
India
01.2014 - 01.2017

Diploma - Electronics and communication

Board of technical education
Govt Polytechnic collage

Skills

  • Managed Services
  • UCaaS
  • IAD (Pabx)
  • Installation & Troubleshooting
  • Firewalls (Fortinet)
  • IP Phones (Yealink)
  • Complex Networks designing
  • Access Points
  • CCTV
  • Managed Devices
  • Ubiquiti
  • Wi-Fi Routers
  • Hardware & Software
  • Computer Hardware
  • Microsoft Office 365
  • Windows OS
  • Software Installation
  • Printers

Accomplishments

  • Certificate of appreciation Expo 2020 Dubai for contribution in delivering exceptional.
  • Certificate of appreciation Gitex 2023 Dubai.

Languages

English
Hindi
Urdu
Kannada
Telugu

Personal Information

  • Date of birth: 12/29/89
  • Nationality: Indian

Custom

I hereby state that the above mentioned information is true to the best of my knowledge., 06/24/24, Dubai

Affiliations

  • Carrom, Hiking etc.

Timeline

IT Support Assistant

Etisalat
01.2021 - 07.2025

IT Support Assistant

Reliance SMSL Limited
01.2018 - 01.2021

Bachelor of Engineering - Electronics and telecommunication Engineering

IEMS
01.2014 - 01.2017

Network Engineer

Atria convergence technologies (ACT)
01.2014 - 01.2018

Diploma - Electronics and communication

Board of technical education

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Mohammed Waseem Sayeed