MOHAMMED ZAID VAZIER

· Handling the orders from MEA ( Middle East Africa ) region.

· Order processing , reserving quantities for the client.

· Coordinating with the marketing and commercial department as well as the warehouse team.

· Ensure the stock is available for us to ship to different gulf countries.

· Preparing Customs Documentation.

· Preparing Shipping documents for the shipments

· Take the ownership from scratch ie. From when we get the order – till the final delivery to our clients.

• Exhibited high energy and professionalism when dealing with clients and staff.
• Maintained up-to-date knowledge of product and service changes.
• Streamlined communication channels for better information flow between customers and management.
• Collaborated closely with other departments to address customer needs, fostering a cohesive work environment.
• Continuously sought feedback from peers and supervisors, using it as an opportunity for growth and development.

INTERNATIONAL VOICE PROCESS.

LEADING AMERICAN BANKING PROCESS.

ROLES AND RESPONSIBILITIES :

· Resolving customer issues and concerns.

· Providing the best customer experience.

· Handling inbound calls.

· Handling escalation calls and delivering the best service

· Getting promoters and CSATS.

· Assisting the floor as a floor support

Innovating new ideas of communication with the customers to get the human touch while communicating with customers

• Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Improved first call resolution rates with thorough product knowledge and efficient problem-solving skills.
• Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
• Streamlined workflows, consistently meeting or exceeding performance metrics for quality and efficiency.
• Monitored customer feedback to identify areas of improvement in customer experience.
• Consistently met or exceeded team targets for customer satisfaction ratings and call handling times, contributing to the overall success of the department.
• Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.
• Provided personalized support to customers, tailoring solutions according to their unique needs and preferences.
• Contributed to the development of departmental guidelines that led to an overall increase in team productivity levels.
• Adhered to established customer satisfaction strategies to support swift issue resolution.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
• Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
• Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
• Reduced response time for content review, ensuring a safer online environment for users.
• Streamlined moderation processes by implementing effective content filtering tools and techniques.
• Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
• Proactively identified areas requiring policy updates or clarifications, reducing the occurrence of inconsistencies in content moderation decisions.

• Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
• Enhanced communication skills within the team through training sessions and role-playing exercises.
• Created an incentive program that boosted employee morale and motivation, leading to improved performance metrics.
• Collaborated with other departments to resolve complex customer issues effectively and efficiently.
• Implemented quality assurance measures, ensuring consistent levels of excellence in service delivery.
• Developed and implemented training programs for new hires, resulting in faster onboarding and higher retention rates.
• Implemented knowledge-sharing initiatives among the team members that resulted in faster problem resolution times.
• Led a team of customer service representatives for increased productivity and overall efficiency.
• Resolved escalated customer complaints calmly and professionally, maintaining high levels of satisfaction among clients despite challenging situations.
• Organized regular team meetings for open discussions about challenges faced in the workplace, fostering a collaborative atmosphere focused on continuous improvement strategies.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Evaluated customer service staff performance and provided constructive feedback.
• Conducted regular staff meetings to discuss customer service issues and potential solutions.

I have worked at Nash Industries as an intern in the field of supply chain management where I was part of a project to study the impact of inventory control techniques on supply chain management.

My primary responsibilities as Supply Chain Intern were:

· Involve and understand the planning process.

· Manage customer orders.

· Ensure customer demands are met within the given timeframe.

· Manufacturing process planning to ensure smooth flow of operations.

• Supported on-time delivery of products through diligent monitoring of order statuses and proactive communication with stakeholders.
• Enhanced inventory accuracy by conducting regular audits and maintaining updated records.
• Maintained high levels of customer satisfaction by ensuring timely resolution of queries and concerns relating to product availability or shipments.
• Assisted in reducing lead times with effective coordination between suppliers, manufacturers, and distributors.
• Assisted team members with resolving discrepancies or issues related to purchase orders, facilitating smoother transactions.
• Developed strong relationships with suppliers, fostering a collaborative environment that resulted in improved service levels.

I have worked here as a customer service representative in sales and service while pursuing my bachelor's degree.

My primary responsibilities were:

· Lead conversions.

· Targeting the potential customers..

· Deal negotiations and closing of deals.

· Convincing power to convert the clients

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.