Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamoud Musse

Dubai

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

ADDC
01.2021 - 12.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Stakeholder Manager

Al Asab General Contracting
02.2019 - 12.2020
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

Bachelor of Engineering - Civil Engineering

UTHM
Malaysia
10.2014

Skills

  • Paperwork Processing
  • Complaint Resolution
  • Account Updating
  • Call Management
  • Data Entry
  • Report Generation
  • Scheduling
  • Order Fulfillment
  • Microsoft Outlook
  • Spreadsheets

Timeline

Customer Service Representative

ADDC
01.2021 - 12.2022

Stakeholder Manager

Al Asab General Contracting
02.2019 - 12.2020

Bachelor of Engineering - Civil Engineering

UTHM

Similar Profiles

CREATE PROFILE
Mohamoud Musse