Microsoft, Excel. power point. FMC
Mohan Boralli
Food & Beverage
Dubai
Summary
Service-centric Restaurant Supervisor with Five years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
7
7
years of professional experience
3
3
Certifications
1
1
Language
Work History
Restaurant Supervisor
Kempinski Hotel Residence
Dubai
2018.12 - 2023.01
- Boosted Guests satisfaction and service delivery to strengthen Guests loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Coordinated with kitchen Team and front of house personnel to consistently drive smooth operations.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Coordinated team members with focus on productivity, efficiency and enhancing Guests experience.
- Addressed Guests complaints with professional demeanor and used communication and problem-solving skills to resolve issues addressed to management.
Restaurant Waiter
Villa de Penha
Goa
2015.04 - 2016.05
- Passionate about learning and committed to continual improvement.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Restaurant Waiter
Oasis Bar & Restaurant Sanguem
Goa
2014.02 - 2015.12
- Maintained Guests satisfaction with timely table check-ins to assess food and beverage needs .
- Shared knowledge of menu items and flavors, enabling Guests to make personal decisions based on taste and interest.
- Maintained Guests satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling Guests to make personal decisions based on taste and interest.
- Arranged and prepared tables for Guests to offer memorable experiences to guests and foster repeat business.
- Quickly reset and cleaned up tables after Guests left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
S.S.L.C From Board of Public Examination - Arts, Commerce
Karnataka English Medium School
Karnataka 1991.04 - 2002.03
High School Diploma -
India Technical Institute of Management.
India Goa 2012.03 - 2012.08
Skills
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Software
Interests
Photography, Playing Cricket Magazines & newspapers, Traveling, Music, Surfing internet
Certification
Restaurant Supervisor Kempinski hotel
DECLARATION
I, hereby declare that the above statements are true to the best of my knowledge and concerned
documents in respects of curriculum vitae will be produced as when required.
REFERENCE
Available on request
Timeline
Restaurant Supervisor Kempinski hotel
2023-01
First aid training
2022-06
Dubai Way_ Level 2
2019-02
Restaurant Supervisor
Kempinski Hotel Residence
2018.12 - 2023.01
Restaurant Waiter
Villa de Penha
2015.04 - 2016.05
Restaurant Waiter
Oasis Bar & Restaurant Sanguem
2014.02 - 2015.12
High School Diploma -
India Technical Institute of Management.
2012.03 - 2012.08
S.S.L.C From Board of Public Examination - Arts, Commerce
Karnataka English Medium School
1991.04 - 2002.03
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