Mohannad Hashem Ibrahim Omar
Abu Dhabi
Summary
To pursue a challenging and rewarding career in Human Resource field through which would be able to contribute to the growth of the organization. with more than Five years as a HR in respectful companies that gave the ability to work in any department in Human Resource. More than two years of experience in Customer Services field with a capacity of working in a high pressure of work, communicating and negotiating well with others within a dynamic work environment.
Overview
9
9
years of professional experience
9
9
Certifications
2
2
Languages
Work History
OD Senior
Kandil Steel
Cairo
02.2019 - Current
- Improved the internal & external recruitment process by 10% increase in job satisfaction and reducing the turnover by 45% for (White Collar - Blue Collar) employees.
- Create and update the pre-employment tests for more than 200 employees (English, IQ test)
- Develop and update job descriptions
- Gathering the necessary data for job analysis/job description in coordination with the departments' managers periodically according to the company's and job requirements
- Preparing the succession and promotion plan, with the participation of the directors of the concerned departments
- Leading and managing the operations of the OD team (Act as Section Head)
- Handle and update induction and Onboarding for new hires
- Develop and Maintain Employees Handbook & Orientations for new hires
- Handle the summer training and present the HR session
- Recommend / Implement training and development systems
- Create a database for training providers to be able to reach them fast
- Responsible for managing, designing, developing, and coordinating all training programs
- Communicating with managers to identify training needs and mapping out development plans for teams and individuals
- Develop team-building exercises and workshops
- Contribute to the development of policies and procedures under Head of HR Supervision
- Develop The Motivational Plan by providing motivation, supporting and creating a good work environment
- Identify and monitor company culture.
- Managed time efficiently in order to complete all tasks within deadlines
HR Specialist
EL MASREYA for Collections & Services
Cairo
04.2016 - 01.2019
- Process and issue employee statements of earnings and deductions (Payroll)
- Conduct employee time, overtime, and payroll data from attendance records to analyze and validate
- Maintain & computerized staff files and records o Responsible for staff contracts and follow up contracts renewal dates and other deadlines related to staff contracts o Provide HR Director with monthly report with all personnel issues affecting salaries o Provide daily/ weekly / monthly attendance and annual leave reports o Maintain attendance & apply attendance policy through the system “Fingerprint Machine "
- Responsible for Social insurance 1, 6 & 2
- Responsible for follow up and data entry for every transaction on attendance system
- Manage penalty system according to labor law and maintain penalty records update
- Assist HR Director in all HR Duties for responsible companies o Maintain performance appraisal records, staff renewal evaluation process and probation period evaluation
- Issuing Memos, HR letters and Admin Letter for HR Department.
Healthcare Services Coordinator
Dr. Suleiman AL Habib Medical Center
Dubai
01.2016 - 04.2016
- Dr.Suleiman AL Habib, – Dubai o Answering calls & booking the appointments, handling complex situations and calls
- Increased number of patients admission by 10% in 2 months.
- Making all paper works relating to medical reports
- Checking insurance approvals, changing schedules
- Receives complains from patients whether written, verbal, or via phone And follow up until action is taken.
- Demonstrated strong organizational and time management skills while managing multiple projects
Customer Services Representative
Xceed "TE-Data
Cairo
01.2014 - 01.2016
- Answering calls solve billings & invoices Problems, Change Data, Quotations and Service issues
- Inform Customers about the payment methods, service, offers, branches & working hours, increasing the payment rate by 15%.
- Helping customer in technical Problems, Upgrade or Downgrade Internet Speed
- Selling new products and inform customers how to use it
- Handling Complex cases and follows up with customers until problems solved.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth
Education
BBA - Law
Cairo University
Cairo 05.2012 - 05.2012
High School Diploma -
Abu Dhabi Secondary School
Abu Dhabi 01.2008 - 01.2008
Skills
Microsoft Office: Word, Excel, Power Point & Outlook
SAP, Avaya, Data link
Interpersonal Skills: -Knowledge of business principle
Knowledge of information and communication management
Great attention to details
Problem analysis and problem-solving
Entrepreneurial & Decision Making
Coaching skills
Lead change
Self-awareness
Accomplishments
- Human Resource Management – AUC - The American Universityin Cairo –2020-2021o Organization Behavior
- O Recruitment and Selection Management
- O Compensation and Benefits Management
- O Employee Relation Management
- O Talent Management
- O Performance Managemento Strategic Human Resource Management
- HR Analytics Program – AUC – Egypt
- Payroll Operation Management Workshop – Leaders – Egypt
- Change Management & Customer Excellence Workshop – Aspire
- Integrated Organization Development Training & Workshop - Human Capital
- Strategic Talent Acquisition – Managopia
- English Language Course Certificate – Berlitz – Egypt
- Self-Development & Change Management Course – British council – Egypt
- ICDLCertificate – Faculty of Economics & Political Science – Cairo University– Egypt.
Certification
Human Resource Management – AUC - The American University in Cairo –2020-2021
Timeline
Human Resource Management – AUC - The American University in Cairo –2020-2021
01-2021
OD Senior
Kandil Steel
02.2019 - Current
HR Specialist
EL MASREYA for Collections & Services
04.2016 - 01.2019
Healthcare Services Coordinator
Dr. Suleiman AL Habib Medical Center
01.2016 - 04.2016
Customer Services Representative
Xceed "TE-Data
01.2014 - 01.2016
BBA - Law
Cairo University
05.2012 - 05.2012
High School Diploma -
Abu Dhabi Secondary School
01.2008 - 01.2008