MOHD ADNAN
UAE
Summary
Adept IT Support Engineer with a proven track record at Thumbay Medical & Dental Specialty Centre, enhancing system performance and user satisfaction through proactive maintenance and effective communication. Skilled in Network Troubleshooting and Remote Support, I excel in teamwork and collaboration, ensuring high levels of customer service. Achieved significant reductions in downtime by swiftly resolving complex technical issues. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Thumbay Medical & Dental Specialty Centre
SHARJAH
09.2022 - Current
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Supporting on hospital information system(HIMS).
- Ensure proper local area connectivity to all desktop/laptops.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
IT Support Engineer
Wipro Limited
New Delhi, India
02.2019 - 06.2022
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Monitored systems in operation and quickly troubleshot errors.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Resolved computer and system networking problems to maintain user productivity.
- Monitored hardware, software, and peripheral performance against organizational expectations.
- Installed and configured operating systems and applications.
Education
Bachelor of Science - B.TECH Computer Science
SHUATS
INDIA07.2018
High School Diploma -
KENDRIYA VIDYALAYA
INDIA05.2013
High School Diploma -
AIR FORCE SCHOOL
INDIA05.2011
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Software Installation
- Wireless Networking
- Hardware diagnostics
- Desktop support
- Customer Service
- Issue Troubleshooting
- Remote Support
- Technical Support
- Technical Troubleshooting
- Application installations
- LAN/WAN
- Customer service expert
- Teamwork and Collaboration
- Troubleshooting Network Issues
- Hardware and Software Configuration
- Remote Technical Support
- Problem-Solving
- Device Installation
- Interpersonal Skills
- Friendly and Patient
Certification
- JAVA
- PHP
- C Language
Languages
English
Upper intermediate (B2)
Timeline
IT Support Engineer
Thumbay Medical & Dental Specialty Centre
09.2022 - Current
IT Support Engineer
Wipro Limited
02.2019 - 06.2022
Bachelor of Science - B.TECH Computer Science
SHUATS
High School Diploma -
KENDRIYA VIDYALAYA
High School Diploma -
AIR FORCE SCHOOL