MOHD FAISAL KHAN
Relationship Manager
Dubai
Summary
Results-driven Customer Support and Team Management professional with experience in customer service, team leadership, and operations. Achieved process optimization and enhanced customer satisfaction through effective KPI management and team motivation. Focused on leveraging expertise in operations and technology to align solutions with business objectives and drive organizational growth.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Relationship Manager
E WAVES CALL CENTRE LLC
Dubai
2026.04 - Current
- Proactively hunt and acquire new clients in the derivatives market.
- Maintain and grow relationships with existing clients to ensure ongoing business and satisfaction.
- Develop and implement effective sales strategies to meet and exceed targets.
- Identify and capitalize on new business opportunities within the market.
- Stay updated on market trends, competitor activities, and product developments.
- Provide feedback to product development teams based on client requirements.
- Collaborate with internal teams including marketing and product development
Financial advisor
E WAVES CALL CENTRE LLC
Dubai
2025.06 - 2026.03
- Invest time and resources to fully understand the client’s needs before devising tailor made risk management solutions for them.
- Maintain strong relationships with the clients, traders and strategists. Keep the clients informed of important FX developments
- Help clients manage their currency exposures effectively and efficiently and find the most appropriate way to reduce their FX risk.
- The role entails significant interaction with a variety of business partners (Sales and Marketing, Trading, Credit, Settlements, Confirmations, Bookrunners, Legal, Onboarding, Technology) in order to manage trades front to back.
- The ability to understand the full front to back process and identify gaps, bottlenecks and opportunities for improvement is crucial to the role
- To maintain and build-up a strong FX Advisory and Sales capabilities in the Asia Pacific region.
- Ensuring a prompt and efficient service to the assigned regions and markets in terms of financial advice, product offerings, executing and reporting, and all operational requirements.
- Preparing useful and relevant marketing briefs on new products.
- Meeting of clients – internal and external -to keep our clients informed about our product capabilities.
Team Leader
HRH NEXT SERVICES PVT LTD
2024.05 - 2025.05
- Led a team of 52+ customer support associates, ensuring high performance and adherence to KPIs.
- Conducted daily huddles, performance meetings, and training sessions to drive motivation.
- Monitored and analysed real-time queue management (RTQM) and team performance metrics.
- Implemented Early Warning Status (EWS) tracking, reducing attrition rates by 10%.
- Collaborated with HR and training teams to enhance associate engagement and skill development.
- Conducted call audits and feedback sessions, improving customer service quality by 15%.
Customer Support Associate
HRH NEXT SERVICES PVT LTD
2023.02 - 2024.05
- Provided technical support via phone, email, and chat, ensuring prompt query resolution.
- Managed inbound and outbound customer queries, maintaining an 85%+ first-call resolution rate.
- Utilized MS Excel for data analysis, streamlining data management processes.
- Managed engagement with blue-collar workforce, including delivery executives, to enhance operational coordination.
Education
Bachelor’s Degree - Osmania University
Anwar-ul-Uloom Degree College
Hyderabad Ind2024-05
Microsoft Office - Microsoft
NICT Institute
Hyderabad Ind 2001.04 -
Intermediate (12th Grade) - Karnataka Board
Ram & Raj Science College
Karnataka Ind2021-01
SSC (10th Grade) - Karnataka State Board
Sunrise Public School
Karnataka Ind2018-01
Skills
Client management
Client relationships
CRM expertise
Customer Engagement
Process optimization
Account management
Advanced Excel
Team leadership
Relationship management
Client Communication
Timeline
Relationship Manager
E WAVES CALL CENTRE LLC
2026.04 - Current
Financial advisor
E WAVES CALL CENTRE LLC
2025.06 - 2026.03
Team Leader
HRH NEXT SERVICES PVT LTD
2024.05 - 2025.05
Customer Support Associate
HRH NEXT SERVICES PVT LTD
2023.02 - 2024.05
Microsoft Office - Microsoft
NICT Institute
2001.04 -
Bachelor’s Degree - Osmania University
Anwar-ul-Uloom Degree College
Intermediate (12th Grade) - Karnataka Board
Ram & Raj Science College
SSC (10th Grade) - Karnataka State Board
Sunrise Public School