MOHD SHOUKAT HUSSAIN
HYDERABAD,India
Summary
A highly skilled professional with expertise in MS-Office, exceptional communication skills, and strong leadership qualities. Demonstrates excellent quantitative and logical abilities, thriving both independently and as part of a team. Committed to leveraging these competencies to drive organisational success and achieve career growth.
Overview
10
10
years of professional experience
Work history
Kitchen Equipment Maintenance coordinator
Eden line kitchen equipments trading LLC
Dubai, UAE
03.2025 - Current
- Coordinated preventive and corrective maintenance of commercial kitchen equipment to ensure optimal performance and compliance with safety standards.
- Scheduled and supervised repairs, liaised with vendors and technicians, and maintained service logs.
- Managed inventory of kitchen assets, monitored equipment lifecycle, and recommended replacements or upgrades.
- Ensured adherence to health, safety, and regulatory standards, including gas and electrical compliance.
- Controlled maintenance budgets, tracked costs, and contributed to cost-saving initiatives through efficient equipment management.
- Documented all maintenance activities for future reference and transparency.
- Managed a team of technicians to ensure timely completion of tasks.
- Scheduled shifts based on seasonal demands and staff availability.
Transaction Risk Investigator
Amazon Development Centre Pvt Ltd
Hyderabad, India
01.2025 - 02.2025
- Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets.
- Ensure high quality decision by applying CTPS standard operational procedures.
- Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks.
- Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions.
- Take appropriate actions to identify and help minimize Amazon's financial, legal and reputational risk.
- Maintain high levels of confidentiality and data security standards.
- Achieve weekly productivity and quality standards for investigations.
- Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk.
Senior Process Associate
Genpact India Pvt Ltd
HYDERABAD, india
11.2020 - 08.2024
- Providing support to NRI customers and solving customer queries over telephonic conversation for Axis bank Customers.
- Handled escalations and worked on service requests.
- Resolved customer concerns and boosted retention by offering thorough problem solving and active listening.
- Maintained advanced product knowledge to ensure customers received accurate information.
- Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
- Answered incoming phone calls with professionalism and warmth.
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Communicated with clients to obtain a better understanding of needs and make recommendations on appropriate products.
Senior Officer
ICICI Bank Towers
Gachibowli, India
07.2019 - 02.2020
- Processed Travel Currency Card Requests in outward remittance unit.
- Scrutinized records through bank software and Govt Sites for checking frauds and Fraudsters.
- Processed cards for loading after necessary checks.
Warehouse Operations Manager/Billing Executive
Bhagwati Marketing
Nampally
06.2015 - 07.2019
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Restocked shelves with strict attention to detail, utilizing time management and organization skills to maximize efficiency.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Identified and removed damaged products, quickly replacing items with quality stock to minimize customer delays.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Managed inventory movements to process incoming shipments and organize storage areas.
- Kept warehouses organized, labelled and within systems to efficiently locate stock for customer orders.
Education
B.com (Honors) - Commerce
Keshav Memorial Degree & PG College
Intermediate (ISC) -
St. Joseph's Public School
Schooling (I.C.S.E) -
St. Joseph's Public School
Post-Graduation Diploma In Business Administration (PGDBA) -
GNITT
Skills
- MS-Office
- Microsoft 365 copilot
- Good communication Skills
- Good independent/ - Team worker
- Good Leadership Qualities
- Quantitative & Logical abilities
Personal Information
Custom
I hereby declare that the above information which I mentioned are true to the best of my knowledge and belief.
Timeline
Kitchen Equipment Maintenance coordinator
Eden line kitchen equipments trading LLC
03.2025 - Current
Transaction Risk Investigator
Amazon Development Centre Pvt Ltd
01.2025 - 02.2025
Senior Process Associate
Genpact India Pvt Ltd
11.2020 - 08.2024
Senior Officer
ICICI Bank Towers
07.2019 - 02.2020
Warehouse Operations Manager/Billing Executive
Bhagwati Marketing
06.2015 - 07.2019
B.com (Honors) - Commerce
Keshav Memorial Degree & PG College
Intermediate (ISC) -
St. Joseph's Public School
Schooling (I.C.S.E) -
St. Joseph's Public School
Post-Graduation Diploma In Business Administration (PGDBA) -
GNITT
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