MOHD WASEEM AKRAM
Dubai
Summary
Payments and Banking Operations Specialist with 16+ years of experience in cross-border payments, remittance processing, and transaction banking operations within the UAE financial sector. Proven expertise in SWIFT messaging, UAEFTS transfers, payment investigations, reconciliation, and AML/KYC compliance within high-volume banking environments. Experienced in Flexcube, FCC, ICCS, and payment hub platforms, ensuring regulatory compliance with UAE Central Bank standards and operational accuracy. Strong understanding of modern payment frameworks including ISO 20022 messaging standards and SWIFT CBPR+ migration initiatives, supporting efficient, transparent, and secure global payment processing. Recognized for improving operational efficiency, maintaining high compliance standards, and ensuring accuracy in mission-critical financial transactions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Officer – Payments & Remittance Operations (Assistant Team Leader)
Abu Dhabi Commercial Bank
Dubai
03.2019 - Current
- Lead a team of 9 operations specialists processing more than 4,000 domestic and international payment transactions monthly through SWIFT and UAEFTS.
- Ensure 99.9% transaction accuracy using Flexcube and payment hub systems.
- Process cross-border remittances and foreign currency payments in compliance with UAE Central Bank regulations.
- Conduct reconciliation and investigate payment discrepancies to ensure timely settlement.
- Support SWIFT MT103 / MT202 payment workflows for cross-border transactions.
- Participate in User Acceptance Testing (UAT) for SWIFT and UAEFTS payment systems.
- Implement process improvements that reduced payment processing turnaround time by 30%.
- Ensure compliance with AML/KYC policies and regulatory reporting requirements.
- Support operational readiness for evolving payment frameworks including ISO 20022 standards.
Senior Operations Analyst
Dunia Finance LLC
UAE
10.2013 - 01.2015
- Managed end-to-end loan processing for personal, auto, and business loans exceeding $10M monthly volume.
- Reviewed 200+ underwriting cases per month ensuring compliance with credit risk policies.
- Improved loan processing turnaround time by 20% through workflow optimization.
- Delivered operational reports to senior management supporting strategic decisions.
- Maintained zero audit findings by strengthening operational controls.
Sales Support Coordinator
Sales Support Coordinator
10.2012 - 09.2013
- Coordinated loan application processing and documentation workflows.
- Maintained CRM database with 99% accuracy.
- Prepared sales performance reports for senior management.
Business Development Executive
Axis Bank Ltd
India
03.2009 - 05.2012
- Acquired 150+ new clients for savings accounts, loans, and insurance products.
- Consistently exceeded sales targets by 15–20%.
- Managed relationships with SME clients to increase retention and revenue growth.
- Increased revenue per client by 30% through cross-selling financial products.
Education
MBA - Business Administration
U.P. Technical University
India07-2008
B.Sc. - Mathematics
MJP Rohilkhand University
India07-2005
Skills
- Payments & Transaction Banking
- SWIFT MT103 / MT202 Payment Processing
- Cross-Border Payments & Remittance Operations
- UAEFTS Domestic Transfers
- Payment Investigations & Settlement
- Banking Reconciliation
- Transaction Monitoring
- Banking Systems & Platforms
- Flexcube Core Banking System
- FCC (Financial Crime Compliance)
- ICCS Cheque Clearing System
- Payment Hub Platforms
- SWIFT Messaging Infrastructure
- Compliance & Risk Management
- AML Compliance
- KYC Verification
- Fraud Detection
- Regulatory Compliance (UAE Central Bank)
- Operations & Process Improvement
- User Acceptance Testing (UAT)
- Process Optimization
- Root Cause Analysis
- Operational Risk Control
- Tools & Analytics
- Advanced Microsoft Excel
- SQL
- Minitab
- Jira
- Microsoft Project
Certification
- ISO 20022 Payments & Financial Messaging Certification
- Certified KYC Specialist (Go-AKS)
- Anti-Money Laundering Certification
- Leadership Certificate – IIM Ahmedabad
- Digital Transformation – University of Virginia & BCG
- International Trade Finance Certification
- Agile Project Management
- Google Project Management
LANGUAGES
English – Fluent
Hindi – Native
Urdu – Fluent
Punjabi – Native
Arabic – Intermediate
Timeline
Officer – Payments & Remittance Operations (Assistant Team Leader)
Abu Dhabi Commercial Bank
03.2019 - Current
Senior Operations Analyst
Dunia Finance LLC
10.2013 - 01.2015
Sales Support Coordinator
Sales Support Coordinator
10.2012 - 09.2013
Business Development Executive
Axis Bank Ltd
03.2009 - 05.2012
MBA - Business Administration
U.P. Technical University
B.Sc. - Mathematics
MJP Rohilkhand University