Mohd Ahmed Hussain

• Dealing with USA Consumer sector Customers to understand their needs and suggest the right Computer and provide a complete solution with required up-sells and upgrades. that would work best for them and is of great value for the investment made.

Outplaying on metrics such as Revenue, Margin, DPA, Services and Customer Satisfaction Scores and achieving Weekly , Monthly Quota

• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Answered customers' questions regarding products, prices, and availability.
• Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
• Monitored industry news and trends to stay up-to-date on competitive landscape.
• Set up new accounts, established customer credit and set up payment methods.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

• Dealing with USA Consumer sector , Gaming and Small Business

Customers to understand their needs and suggest the right Computer and provide a complete solution with required up-sells and upgrades. that would work best for them and is of great value for the investment made.

• Outplaying on metrics such as Revenue, Margin, DPA, Services and Customer Satisfaction Scores and achieving Weekly , Monthly and Quarterly Quota.

• Resolving customer escalations and assisting them with the best possible solution.

• Audit the calls, emails, messages,chat of the customer service associates to make sure about their is no security threat to the customers data.Additionally checking the badge photos of the associates and raising a sim if any issue found. escalating contacts and taking chime audits ( video calls ) to verify the associates working in a secure location and no other person is available at the work place.
• Developed and maintained quality assurance procedure documentation.
• Defined and implemented quality initiatives to reduce risk.
• Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.