MOHD RIZWAN KHAN

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Performed troubleshooting for Juniper, Cisco, and packet analysis.
• Provided detailed network diagrams and procedural guidelines.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Led team development and assisted in project management coordination.

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.
• Provided complete end-to-end engineering and installation of route-based IP network solutions.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Responsible for the IT, Telecom, ELV, Electronic Security and Fire Alarm system design contents as assigned together with its follow-up for Authorities and Client's approval.
• Designing, Troubleshooting, Estimation, Installation, Testing and Commissioning of Fire Alarm, CCTV and Access Control System.
• OSI and TCP/IP models, TCP and UDP protocols
• Configure, verify, and troubleshoot IPv4 addressing and subnetting.
• IPv4 address types Unicast, Broadcast, and Multicast.
• Configuration and troubleshooting of VLANs.
• Configure ERPS Protocol,IP Sec Tunnel,link aggregation,BGP,OSPF etc.
• Preparing project close out Documents.
• Preparing HLD and LLD network topology drawing.

• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Performed troubleshooting and repair for complex electrical equipment.
• Cleaned and lubricated parts to keep equipment operating at peak performance.
• Investigated and corrected mechanical problems with machinery.
• Organized and directed maintenance shutdowns and startups.
• Documented maintenance activities and confirmed compliance with relevant regulations.
• Diagnosed and resolved machine operation variations and equipment problems.
• Developed preventive maintenance schedules to minimize downtime and optimize performance.
• Trained and supervised staff on equipment maintenance and safety procedures.
• Resolved customer complaints in prompt, polite and professional approach.
• Wrote and revised maintenance procedures.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Troubleshoot hardware and software malfunctions as well as network issues as it relates to the CCTV system.
• Integrate the CCTV with Video Management Server.
• Configure and troubleshoot on network system.
• Responsible for installing new security camera systems including cabling and Storage Device (i.e.
  Network Video Recorders (NVR), or DVRs.
• Remove and rearranges CCTV equipment at on-site locations.
• Performs installation & maintenance of CCTV, Access Control Systems, and other various security related systems.

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• Resolved issues and escalated problems with knowledgeable support and quality service.
• Spearheaded compliance efforts and developed best practices to drive continual process improvements.
• Worked with stakeholders to determine implementation and integration of system-oriented projects.
• Configured, tested and maintained [Type] network equipment to achieve maximum performance.
• Compiled data and generated graphs to interpret results and suggest key operational improvements.
• Managed key information technology and compliance programs for proactive risk management.
• Implemented networking and server changes to meet client budgets and needs.
• Conducted end-user reviews for modified and new systems.
• Optimized networked software and operating systems by applying updates and patches.