Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOHD Saleem Rashid

Dubai,DU

Summary

Dynamic customer care professional with a proven track record at Amazon, excelling in problem-solving and conflict resolution. Adept at enhancing service delivery and training teams, I leverage strong telecommunications skills to ensure customer satisfaction and operational efficiency. Committed to fostering positive relationships and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Customer Care Agent

Salik, RTA
06.2024 - Current
  • Responded to customer inquiries, ensuring high levels of satisfaction and prompt resolution.
  • Managed customer records in CRM software, maintaining accuracy and confidentiality.
  • Collaborated with cross-functional teams to enhance service delivery processes.
  • Trained new team members on customer service protocols and best practices.

Warehouse and Logistic Assistant

Team Express Services L.L.C
05.2023 - 06.2024
  • Coordinated schedules and meetings for team members, ensuring efficient time management.
  • Assisted in project planning and execution, adapting to changing priorities effectively.
  • Maintained accurate records and documentation, fostering organizational consistency.
  • Supported team with data entry and analysis, enhancing operational accuracy.

Operation Support Officer

Amazon
11.2021 - 04.2023
  • Verified accuracy of incoming/outgoing shipments to minimize errors.
  • Coordinated order preparation, including picking, packing, and labeling.
  • Maintained strong relationships with customers and logistics partners.
  • Processed over 1,000 daily shipments with complete documentation.

Education

High School Diploma -

Brillianz Education Institute
Sharjah, United Arab Emirates
04-2016

Skills

  • Proficient in telecommunications
  • Investigating and resolving disputes
  • Problem-solving and quick decision-making under pressure
  • Team Leadership & Coordination
  • Active Listening and empathy
  • Conflict resolution and complines handling

Languages

English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)

Timeline

Customer Care Agent

Salik, RTA
06.2024 - Current

Warehouse and Logistic Assistant

Team Express Services L.L.C
05.2023 - 06.2024

Operation Support Officer

Amazon
11.2021 - 04.2023

High School Diploma -

Brillianz Education Institute

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MOHD Saleem Rashid