Mohamed Hekal
Front Desk Receptionist
Dubai,United Arab Emirates
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile, fluent in Arabic & English languages with solution-oriented approach, highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
Languages
24
24
Certifications
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express
Dubai, DXB
03.2020 - Current
- (1 year 3 months +).
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs and Assigning rooms.
- Providing front desk services to guests and Coordinating with bell service and staff management.
- Work and communicate in a multinational environment, including oral and written language skills.
Royal Service Agent
Fairmont Nile City
Cairo, CAI
04.2019 - 03.2020
- Contacted existing and new customers to discover their needs and to explain how certain productscould be useful to them.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plansfor their needs.
- Greeted customers and offered them assistance where possible.
Front Office Manager
Alexander The Great M/Y
Aswan, ASW
07.2018 - 03.2019
- Created and maintained a staff training program that featured best practices for lead generation and customer retention.
- Handled and resolved escalated customer complaints.
- Hired and trained new employees on an as needed basis.
- Opened and closed the business and verified all financial transactions on a daily basis.
Receptionist
Dusit Thani LakeView Cairo
Cairo, CAI
01.2018 - 06.2018
- Answered caller or visitor inquiries on a huge variety of topics.
- Dealt with unhappy or belligerent customers with a calm voice and manner.
- Found creative solutions to resolving diverse customer problems.
- Maintained well-groomed appearance as a company representative to reflect professional demeanor.
- Worked with POS systems for customer transactions as needed.
Tour Operator
Upper Moon
Cairo, CAI
02.2017 - 08.2017
- Getting offers from hotels allover Egypt, then start communicating with companies in all fields to offer them my products as trips all over the country for vacations.
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
Tour Operator
Nile Stars Travel Agency
Cairo, CAI
09.2016 - 01.2017
- Designing tour programs to Egypt's coasts and tourism areas with calculating the best profit that suitable to offer the best deals in the market due to the location of the company between a lot of others companies and to lead them.
- Developed tour programming to enhance guest experiences.
- Built personal relationships with guests to promote positive experiences.
Ticketing Agent
Honeymoon Tailors
Cairo, CAI
06.2016 - 09.2016
- Comparing prices of airline to book the best flexible price that suit the facility and insured my company's profit from it using Amadeus System.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
Education
Bachelor's degree - Tourism And Hotels Management
Helwan University
Cairo 09.2015 - 06.2019
Skills
Teamwork
Welcoming guests
Correspondence management
File management
Time management
Problem-solving skills
Cash Handling
Good listening skills
Good telephone etiquette
Self-motivated professional
Team building
Leadership
Excellent work ethic
Cultural awareness
Organization and Time management
Computer skills
Customer service
Supervision
MS Office
Department operations
Sales operation
OPERA PMS system
REDBERRY system
Staff Management
Written Communication
Planning and Coordination
Training & Development
Certification
2021 IHG Rewards Compliance Training
Timeline
2021 IHG Rewards Compliance Training
02-2021
Loyalty at IHG
02-2021
Employee of the Month
12-2020
Holiday Inn Express Mission Made Easy Brand Experience Training
11-2020
Problem Handling V2
11-2020
Problem Resolution in Practice - Front Office
11-2020
Human Rights
09-2020
True Hospitality Service Skills
09-2020
IHG Way of Clean for Non-Housekeeping Colleagues
09-2020
Front desk upselling
07-2020
COVID-19 responsibility & service tips
07-2020
Customer (experiential) service
07-2020
Effective communication with staff
07-2020
Guest experience fundamentals
07-2020
Front Desk Check-In and Check-Out
07-2020
General Data Protection Regulation ( GDPR )
06-2020
Front Desk Receptionist
Holiday Inn Express
03.2020 - Current
Royal Service Agent
Fairmont Nile City
04.2019 - 03.2020
Front Office Manager
Alexander The Great M/Y
07.2018 - 03.2019
Receptionist
Dusit Thani LakeView Cairo
01.2018 - 06.2018
General English Advanced Level
06-2017
Tour Operator
Upper Moon
02.2017 - 08.2017
Amadeus Fundamentals Course
09-2016
Tour Operator
Nile Stars Travel Agency
09.2016 - 01.2017
Ticketing Agent
Honeymoon Tailors
06.2016 - 09.2016
Business and Communication Skills – HR Development
02-2016
Foundation of Behaviors
02-2016
Negotiation and Solving Problems Skills
02-2016
Business and Communication Skills
02-2016
Leadership and Decision Making Skills
02-2016
Stress and Time Management Skills
02-2016
Bachelor's degree - Tourism And Hotels Management
Helwan University
09.2015 - 06.2019