Mohamed Hekal
Front Desk Receptionist
Dubai,United Arab Emirates
Summary
Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile, fluent in Arabic & English languages with solution-oriented approach, highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
Languages
24
24
Certifications
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express
Dubai, DXB
2020.03 - Current
- (1 year 3 months +).
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs and Assigning rooms.
- Providing front desk services to guests and Coordinating with bell service and staff management.
- Work and communicate in a multinational environment, including oral and written language skills.
Royal Service Agent
Fairmont Nile City
Cairo, CAI
2019.04 - 2020.03
- Contacted existing and new customers to discover their needs and to explain how certain productscould be useful to them.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Assisted clients in understanding their available options and helped them select the right service plansfor their needs.
- Greeted customers and offered them assistance where possible.
Front Office Manager
Alexander The Great M/Y
Aswan, ASW
2018.07 - 2019.03
- Created and maintained a staff training program that featured best practices for lead generation and customer retention.
- Handled and resolved escalated customer complaints.
- Hired and trained new employees on an as needed basis.
- Opened and closed the business and verified all financial transactions on a daily basis.
Receptionist
Dusit Thani LakeView Cairo
Cairo, CAI
2018.01 - 2018.06
- Answered caller or visitor inquiries on a huge variety of topics.
- Dealt with unhappy or belligerent customers with a calm voice and manner.
- Found creative solutions to resolving diverse customer problems.
- Maintained well-groomed appearance as a company representative to reflect professional demeanor.
- Worked with POS systems for customer transactions as needed.
Tour Operator
Upper Moon
Cairo, CAI
2017.02 - 2017.08
- Getting offers from hotels allover Egypt, then start communicating with companies in all fields to offer them my products as trips all over the country for vacations.
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
Tour Operator
Nile Stars Travel Agency
Cairo, CAI
2016.09 - 2017.01
- Designing tour programs to Egypt's coasts and tourism areas with calculating the best profit that suitable to offer the best deals in the market due to the location of the company between a lot of others companies and to lead them.
- Developed tour programming to enhance guest experiences.
- Built personal relationships with guests to promote positive experiences.
Ticketing Agent
Honeymoon Tailors
Cairo, CAI
2016.06 - 2016.09
- Comparing prices of airline to book the best flexible price that suit the facility and insured my company's profit from it using Amadeus System.
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts.
- Reviewed tickets, identification and passports to verify traveler identity.
Education
Bachelor's degree - Tourism And Hotels Management
Helwan University
Cairo 2015.09 - 2019.06
Skills
Teamwork
Welcoming guests
Correspondence management
File management
Time management
Problem-solving skills
Cash Handling
Good listening skills
Good telephone etiquette
Self-motivated professional
Team building
Leadership
Excellent work ethic
Cultural awareness
Organization and Time management
Computer skills
Customer service
Supervision
MS Office
Department operations
Sales operation
OPERA PMS system
REDBERRY system
Staff Management
Written Communication
Planning and Coordination
Training & Development
Certification
2021 IHG Rewards Compliance Training
Timeline
2021 IHG Rewards Compliance Training
2021-02
Loyalty at IHG
2021-02
Employee of the Month
2020-12
Holiday Inn Express Mission Made Easy Brand Experience Training
2020-11
Problem Handling V2
2020-11
Problem Resolution in Practice - Front Office
2020-11
Human Rights
2020-09
True Hospitality Service Skills
2020-09
IHG Way of Clean for Non-Housekeeping Colleagues
2020-09
Front desk upselling
2020-07
COVID-19 responsibility & service tips
2020-07
Customer (experiential) service
2020-07
Effective communication with staff
2020-07
Guest experience fundamentals
2020-07
Front Desk Check-In and Check-Out
2020-07
General Data Protection Regulation ( GDPR )
2020-06
Front Desk Receptionist
Holiday Inn Express
2020.03 - Current
Royal Service Agent
Fairmont Nile City
2019.04 - 2020.03
Front Office Manager
Alexander The Great M/Y
2018.07 - 2019.03
Receptionist
Dusit Thani LakeView Cairo
2018.01 - 2018.06
General English Advanced Level
2017-06
Tour Operator
Upper Moon
2017.02 - 2017.08
Amadeus Fundamentals Course
2016-09
Tour Operator
Nile Stars Travel Agency
2016.09 - 2017.01
Ticketing Agent
Honeymoon Tailors
2016.06 - 2016.09
Business and Communication Skills – HR Development
2016-02
Foundation of Behaviors
2016-02
Negotiation and Solving Problems Skills
2016-02
Business and Communication Skills
2016-02
Leadership and Decision Making Skills
2016-02
Stress and Time Management Skills
2016-02
Bachelor's degree - Tourism And Hotels Management
Helwan University
2015.09 - 2019.06