Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mohiddin  Asshab

Mohiddin Asshab

Dubai

Summary

Driven Job Title with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Friendly Job Title with Number years of dedicated Type customer service experience. Dedicated to exceeding Type goals through effective communication skills and Type abilities. Expert in Software with training in Area of expertise services.

  • Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering Number years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Customer Service Executive

Cogent E Services Pvt Ltd Bangalore
Bangalore
10.2018 - 09.2019
  • Directed team of Number supervisors and managers to enhance across-the-board customer support and better meet company service demands.
  • Received payment information from customers and implemented it carefully into system to alleviate errors.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.

Sales Executive

Ifras Ready-made And Garments
Karnataka
08.2016 - 09.2018
  • Analyzed past sales data and team performance to develop realistic quarterly sales goals.
  • Facilitated Number% increase in Type sales over previous year.
  • Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.

Fitness Trainer

UFC BHATKAL
Karnataka
10.2017 - 08.2018
  • Instructed gym members about correct use of weight resistance and cardiovascular equipment.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
  • Informed clients about nutrition, lifestyle issues, and weight control.
  • Served as point of reference for fitness expertise within club.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routines.
  • Demonstrated how to carry out various routines and exercises.

Education

SSLC - English Education

ISLAMIA ANGLO ENGLISH MEDIUM HIGH SCHOOL BHATKAL KARNATAKA
INDIA
04.2014

12th Puc - Commerce

Anjuman Prevniversity College Karnataka Bhatkal India
Bhatkal
04.2016

Skills

  • Online chat and email
  • Troubleshooting
  • Relationship building
  • Coaching and mentoring
  • Satisfaction monitoring
  • Retail store support
  • CRM
  • Retail materials management
  • Credit card processing
  • Receiving support
  • Issue Escalation

Timeline

Customer Service Executive

Cogent E Services Pvt Ltd Bangalore
10.2018 - 09.2019

Fitness Trainer

UFC BHATKAL
10.2017 - 08.2018

Sales Executive

Ifras Ready-made And Garments
08.2016 - 09.2018

SSLC - English Education

ISLAMIA ANGLO ENGLISH MEDIUM HIGH SCHOOL BHATKAL KARNATAKA

12th Puc - Commerce

Anjuman Prevniversity College Karnataka Bhatkal India
Mohiddin Asshab