Traveling
MOHINI DESHWAL
FLIGHT ATTENDANT
Abu Dhabi,AZ
Summary
I am a highly motivated and dedicated professional with organizational and people oriented skills. Seeking an opportunity where I can apply my passion, skills and professional experience to drive positive change.Accomplished Flight Attendant offering over 12 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
2
2
Languages
2
2
Certifications
12
12
years of professional experience
Work History
Administrative Assistant
AMANA HEALTHCARE
ABU DHABI , Abu Dhabi
02.2021 - Current
- Generated reports and typed letters in Word and prepared Excel presentations.
- Managed Access databases converting complex data into easy-to-interpret data.
- Worked on estijabah a government site for patient data related to Covid-19 vaccination, PCR tests etc.
CABIN SENIOR
ETIHAD AIRWAYS
ABU DHABI , Abu Dhabi
09.2014 - 06.2020
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Relayed updates and information to passengers after confirming key details with pilot and ground staff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performed more than one evaluations per flight to assess cabin crew members.
- Provided Training and guidance on board to new cabin crew members.
- Carried out monthly on board assessments for cabin crew.
CABIN CREW
SPICEJET AIRLINES
DELHI, DELHI, INDIA
04.2012 - 06.2014
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Followed company regulations and rules to promote safe environment for travelers and colleagues.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Relayed all important matters to the cabin supervisor.
CABIN CREW
KINGFISHER AIRLINES
CHENNAI, TAMIL NADU , INDIA
05.2008 - 05.2012
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Ensure safety and comfort of customers onboard aircraft.
Education
High School Diploma -
DRONAS INTERNATIONAL SCHOOL
DEHRADUN , INDIA Skills
Effective communication
Certification
EXCEL SKILLS FOR BUSINESS-ESSENTIALS-UDEMY UNIVERSITY
Interests
Reading
Painting
Timeline
HUMAN RESOURSES MANAGEMENT - ALISON UNIVERSITY.
05-2021
Administrative Assistant
AMANA HEALTHCARE
02.2021 - Current
EXCEL SKILLS FOR BUSINESS-ESSENTIALS-UDEMY UNIVERSITY
02-2021
CABIN SENIOR
ETIHAD AIRWAYS
09.2014 - 06.2020
CABIN CREW
SPICEJET AIRLINES
04.2012 - 06.2014
CABIN CREW
KINGFISHER AIRLINES
05.2008 - 05.2012
High School Diploma -
DRONAS INTERNATIONAL SCHOOL
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