Mohit Jain
Riyadh,KSA
Summary
21+ years of experience that reflects rich experience & year-on-year success in End or end Project/Program management and Delivery, Digital Transformation. I've received numerous awards 🏆, showcasing my unwavering commitment to excellence. 🚀 My track record boasts established new projects and delivering them on time. Ensuring excellent customer management. 🌐 I'm committed to delivering high-quality solutions and eagerly look forward to tackling new challenges with my expertise.
- Skilled in transforming IT into a valuable business partner by enhancing analytics & decision support, strengthening internal controls and helping the business to execute key strategies.
- Proficient in implementing a strong set of strategic IT processes & controls involving monthly performance analysis, evaluation of new IT offerings / pricing proposals, automation needs & cost control and revenue enhancement by Continuous Improvement in Operations and Continuous Delivery.
- Talented professional experienced in information and communications technology management. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Program Manager
Tata Consultancy Services
Riyadh, KSA
03.2023 - Current
- Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Set team priorities, maintained schedules and monitored performance for optimum results.
- Evaluated programme outcomes against predefined objectives, providing insights for future planning.
- Developed and implemented strategies for optimising performance and efficiency in transformation programmes.
- Coordinated program initiatives, aligning project activities with organisational goals for streamlined execution.
- Established team and project goals, tracking performance and evaluating necessary changes.
DevOps Manager
Wipro Infotech Ltd.
Riyadh, Saudi Arabia
08.2018 - 02.2023
- Accountable for all aspects of the program including service delivery
- Implementation Dynamic & Artificial Intelligent Process for Collection
- Managing teams
- (Multiple location) Ensure Project delivery with SOW
- Governance and Compliance
- Change & release management Process implementation.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Planned and managed resources and budget to support and deliver objectives.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Conducted audits and risk assessments to achieve regulatory compliance.
Project Manager
Wipro Infotech Ltd.
Delhi, India
02.2018 - 07.2018
- Delivered products and services in line with agreed arrangements and contracts(SOW).
- Change & release management Process implementation
- Notified finance and billing teams of milestone completions to support accurate and timely client invoicing.
- Ensured FUT signoff with 0% observation
- Led technical delivery teams to deliver high-quality solutions within agreed timescales.
- Resource Management (RLS as per project demand) Prepared the Project delivery Plan.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Managed workforce planning, compiling information for informed decision-making.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Managed scope content, informing stakeholders of project scope and change implications.
DevOps Manager
Wipro Infotech Ltd.
Bangladesh, Bangladesh
02.2017 - 01.2018
- Managing team's up to 30-40 people
- Ensured Operation Readiness for CRM Project (CIM, RMS, COMS, EPC, ESB/SMS App/Notification manager) Ensure Project delivery with SOW
- Change & release management Process implementation
- Implement RACI/Escalation Matrix
- SLA/KPI/Server catalog
- Incident Management Process implementation
- Implement BCP Process
- HA implementation
- Ensured FUT signoff with 0% observation
- Ensured all project delivery on track
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Planned and managed resources and budget to support and deliver objectives.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
- Ensured all business policy implement within SLA
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Ensure all configurations should be completed within agreed SLA.
- Planned revenue generation strategies designed for growth.
Project Manager
Wipro Infotech Ltd.
India, India
06.2010 - 02.2017
- Managing team's up to 15-20 people
- Ensured all business policy implement within SLA
- Ensured monthly users recon complete on time without any observation
- (SAP vs IDAM) Managing operational level goals and maintaining the CSAT
- Prioritizing the CRs (Transformation and operations) going into production system
- Vendor Management
- Ensuring Process Compliance for internal/ external audits and smooth working of day-to-day operations
- Automation of routine activities
- Ensure all configurations should be completed within agreed SLA
- Responsible to do dunning activities approx
- 1.8million subscriber
- Business re-engineering of the basic CCMS processes to improve the efficiency
- Clearly defined the roles and responsibilities for the operation's team
- Prioritizing the CRs (Transformation and operations) going into production system
- Clearly defining and scheduling the health checkup activities related to CCMS application
- Responsible for handling internal and external audits of CCMS application.
Project Lead
Wipro Infotech Ltd.
India
01.2009 - 06.2010
- Handled End to end Disaster Recovery Project for Aircel Project
- Conducting successful minor and major DR drills for Aircel Project
- Handling operational activities of interconnect Billing for Aircel
- Worked closely with senior management and various domains to ensure smooth migration of two major circles to central IT stack
- Drive an exercise to improve the Incident and Change management process in IT Operations
- Postpaid Interconnect Billing and Mediation Data Analysis and Trends Analysis to ensure business continuity and optimum use of resources
- Responsible for handling internal and external audits of ICB/NLD/ILD applications
- Prepared weekly Operational updates for client & internal reviews and monitored the progress of the same to meet the aggressive timelines.
Billing Analyst
Telephone Systems International (TSI)
India
06.2008 - 01.2009
- Responsible to provide end to end BSCS IX Module (CX, SY, RA, AR), Rating and Billing Related issue Solution
- Handling Provisioning Through LHS GUI & Critical Operations in BSCS IX Billing System
- CDR Rejection relative issue due to BSCS and HLR timestamp Mismatch
- Responsible to resolve the TAP-IN and TAP-OUT issue
- Responsible to deliver bill on bill cycle date
- Responsible to resolve all issue ticket within SLA
- Day to Day OPS Support.
System Operation Lead Specialist
IBM India Pvt. Ltd
India
01.2008 - 06.2008
- Responsible to provide the end-to-end solution for postpaid and prepaid subscriber
- Responsible to provide full support CS team
- Responsible to provide the online application (BSCS) support for North Hub
- Responsible to resolve the Daily Process Related Issue for north Hub
- Resolving CDR Rejection issues and saved revenue to company
- Coordinate with vendor (ATOS) for New Shipment, Bug Fixing and Testing / implementing shipment
- Controlling day to day activity for smooth operation
- Automated customized process including performance enhancement.
System Analyst
Vodafone Essar Mobile Services Ltd.
India
03.2006 - 12.2007
- Responsible to provide the end-to-end solution for postpaid and prepaid subscriber
- Responsible to provide full support CS team
- Responsible to provide the online application (BSCS) support for North Hub
- Responsible to resolve the Daily Process Related Issue for north Hub
- Resolving CDR Rejection issues and saved revenue to company
- Coordinate with vendor (ATOS) for New Shipment, Bug Fixing and Testing / implementing shipment
- Controlling day to day activity for smooth operation
- Automated customized process including performance enhancement.
Software Engineer
PepsiCo India Holdings Pvt Ltd
India
04.2003 - 02.2006
- Responsible for Implementation and fix the bug of Software's at Distributor end
- Resolve Problem Occurring in Software and Report Generation
- Providing Training to distributor & sales team on the software operation
- Provide Guidance on how to increase sales and Key Performance Index
- Troubleshooting software related problem
- Resolving day to day problem of users
- Responsible for time to time update new patch
- Coordination with warehouses and factory for daily dispatch and warehouse for billing to distributors
- Sales coordination in terms of target-oriented billing and sales plan for company in the ongoing season
- IT MIS and Sales MIS for the unit office to be circulated to entire sales and marketing department on internet
- Instrument in handling 52 distributors across 20 cities of Kanpur, Lucknow, Gorakhpur, Uttaranchal, Allahabad, Varanasi Territory
- Achieved all time good result in all working Territory
- Distributor Database warehousing.
Education
Diploma - Information Technology
Symbiosis Centre for Distance Learning (SCDL)
India 06.2006 - 05.2008
Diploma - Information Technology
NIIT
India 04.2000 - 03.2003
Bachelor of Commerce - Commerce
Chaudhary Charan Singh University, Meerut
India 07.2000 - 04.2003
Skills
- Program/Project Management
- Integration Solution Architect
- Collection Management
- Stakeholder Management
- Risk, issue and dependency management
- Software Development Life Cycle Management
- Organizational Agile Transformation
- Organizational Change Management
- Management and Behavioral Subjects
Certification
- PMP Certified ID# 3134615
- PRINCE2 Agile® Practitioner Certified ID# GR649006664MJ
- PRINCE2 Agile® Foundation Certified ID# GR659004049MJ
- IBM Certified Application Cloud Platform V2
- Lean
Custom
711010343500
Languages
English
Upper intermediate
Hindi
Native
Accomplishments
- Certificate of Appreciation from Collection GM, for Exceptional Contribution to the Government O2C project during 2022-2023. STC -Riyadh
- Outstanding Accomplishments for Exceptional delivery appreciation Certificate from Collection GM in 2019-2020. (STC -Riyadh)
- Best Delivery Individual award 2021 ( Wipro-Riyadh).
- Second position in Wipro InfoTech Xserve event- 2017-2018.
- Annual awards from Aircel transformation project team.
- Appreciation spot award in Wipro InfoTech.
Personal Information
- Passport Number: R5080064
- Date of birth: 08/14/1983
Timeline
Program Manager
Tata Consultancy Services
03.2023 - Current
DevOps Manager
Wipro Infotech Ltd.
08.2018 - 02.2023
Project Manager
Wipro Infotech Ltd.
02.2018 - 07.2018
DevOps Manager
Wipro Infotech Ltd.
02.2017 - 01.2018
Project Manager
Wipro Infotech Ltd.
06.2010 - 02.2017
Project Lead
Wipro Infotech Ltd.
01.2009 - 06.2010
Billing Analyst
Telephone Systems International (TSI)
06.2008 - 01.2009
System Operation Lead Specialist
IBM India Pvt. Ltd
01.2008 - 06.2008
Diploma - Information Technology
Symbiosis Centre for Distance Learning (SCDL)
06.2006 - 05.2008
System Analyst
Vodafone Essar Mobile Services Ltd.
03.2006 - 12.2007
Software Engineer
PepsiCo India Holdings Pvt Ltd
04.2003 - 02.2006
Bachelor of Commerce - Commerce
Chaudhary Charan Singh University, Meerut
07.2000 - 04.2003
Diploma - Information Technology
NIIT
04.2000 - 03.2003