Mohja Abouelkassim
Dubai
Summary
Dynamic professional with expertise in dining customer service and reservation coordination, honed at Verde. Excelled in fostering positive customer relationships and resolving issues efficiently. Recognized for maintaining confidentiality and enhancing guest experiences. Proven ability to manage high-pressure environments, contributing to a 20% increase in customer satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Verde
01.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
Reception Assistant
Airport Mohammed V
05.2017 - 09.2018
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
Education
Technician -
Mohammedia School Hospitality And Tourism
Morocco 07.2016
Skills
Dining customer service
Languages
French
Upper intermediate (B2)
Arabic
Bilingual or Proficient (C2)
Timeline
Restaurant Hostess
Verde
01.2022 - 02.2023
Reception Assistant
Airport Mohammed V
05.2017 - 09.2018
Technician -
Mohammedia School Hospitality And Tourism