Mohmmed Al Ansari
Dubai
Summary
i am a dedication employee of Dubai Airports with over 23 years of work at BT unit. Well qualified to handle any responsibility based on the collective knowhow accumulated over my timed served in various activities and the ability to deliver the quality of expected outcome from management and customers.
Overview
20
20
years of professional experience
Work History
Senior Manager - Infrastructure Program BT
Dubai Airports
07.2021 - Current
- Worked in team-driven environments and communicated effectively with stakeholders.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Installed and managed VPNs, firewalls and anti-malware solutions.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
Manager - Infrastructure Program
Dubai Airports
03.2019 - Current
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Responded to and remedied critical issues that could not be addressed by technicians.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
- Assessed and analyzed customer requirements to develop effective IT project plans.
Demand Manager - BT Unit
Dubai Airports
01.2015 - Current
- Coordinated cross-functional research activities to reconcile significant variances and refine forecast models.
- Led collaboration meetings with key account managers and analysts to discuss prior month's forecast accuracy and asses upcoming forecasts.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Collaborated with internal departments to identify and manage demand for material and services.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Conducted research, identifying potential vendors and better pricing options.
- Increased visibility and accountability into key forecast accuracy metrics by identifying sources of error and developing mitigation plans.
Customer Support Manager - BT Unit
Dubai Airports
07.2009 - Current
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Motivated and developed employees to overcome challenges and achieve goals to boost efficiency and performance.
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Identified process enhancements to reduce inconsistencies and drive improvements to support ongoing company success.
- Led and executed customer support team strategy to reach company support goals.
- Liaised with IT department to report technical issues and formulate trouble-shooting procedures.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Built a fresh graduated UAE national team successfully as a mandated goal.
Infrastructure Services Network Engineer - BT Unit
Dubai Airports
05.2006 - Current
- Assisted with implementation and support of network monitoring tools.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Provided detailed network diagrams and procedural guidelines.
Network Engineer - BT Unit
Dubai Airports
04.2004 - Current
- Integrated data, voice and video networks for use in multi-site installations.
- Established robust infrastructure and data capacity for new applications.
- Liaised with stakeholders to keep project goals and deadlines on target.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Created VPN infrastructure and allowed for secure remote connections.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
Network Communication Engineer - BT Unit
Dubai Airports
10.2003 - Current
- Installed, maintained and supported voice/data applications.
- Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Coordinated installation of new users and relocations of existing users.
- Worked closely with network administrators and server engineers to deliver quality service.
- Interpreted electrical schematics and design documents for system installation and build-out.
Education
No Degree - Master Decree - International Business
University of Wollongong
Dubai2007
Bachelor - Management Information System
University of United Arab Emirates
UAE06.1999
Skills
- Technology Assessment
- Adaptability and Innovation Communication
- Work Orders
- Staff Oversight
- Network Infrastructure Connectivity
- Production Work
- Functional Requirement
- Quality Control Standards
- Team Meetings
- Expense Analysis
Accomplishments
Participated in Significant projects:
Contact Stands - Concourse C
Dubai Airshow
Upgrading BHS system T1, T2
WiFi enhancement Coverage in CMT, DIH Concourse C and other areas
Timeline
Senior Manager - Infrastructure Program BT
Dubai Airports
07.2021 - Current
Manager - Infrastructure Program
Dubai Airports
03.2019 - Current
Demand Manager - BT Unit
Dubai Airports
01.2015 - Current
Customer Support Manager - BT Unit
Dubai Airports
07.2009 - Current
Infrastructure Services Network Engineer - BT Unit
Dubai Airports
05.2006 - Current
Network Engineer - BT Unit
Dubai Airports
04.2004 - Current
Network Communication Engineer - BT Unit
Dubai Airports
10.2003 - Current
No Degree - Master Decree - International Business
University of Wollongong
Bachelor - Management Information System
University of United Arab Emirates
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