Summary
Overview
Work history
Education
Skills
Languages
Personal Information
References
Timeline
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Mohmmed Rabea

Dubai,Egypt

Summary

Professional, experienced in customer service; able to analyze and resolve customer issues and complaints effectively and efficiently. Adept at working in fast-paced environments to accomplish tasks in a timely manner, able to work well independently and as a part of a team.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Supervisor

meat moot
Dubai, UAE
05.2023 - Current
  • Supervised activities of workers and enforced safety regulations.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
  • Improved workplace safety to reduce accidents and near-misses.
  • Logged daily activities and notable incidents during production shifts.

Head waiter

mado
Dubai, UAE
11.2021 - 04.2023
  • Delivered quality service by providing warm and welcoming environment.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Restaurant captain

Makadi cleopatra bay hotel
hurghada, egypt
01.2018 - 03.2019
  • Followed food hygiene and safety procedures in line with requirements.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Monitored inventory levels and reported low-stock items to support availability.

Waiter assistant

sunrise Arabian beach hotel
Sharm Al sheikh
10.2016 - 12.2017
  • Greeted customers, presented menus and shared information about available special items.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Prepared tables for guests and reset tables between customers.

Waiter

Grand Rotana hotel
sharm al sheikh , Egypt
08.2014 - 07.2016
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Cleaned and set tables quickly after customers left to maximise restaurant capacity.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximizing positive customer satisfaction ratings.

Education

Diploma - diploma in electricity

holds a diploma in electricity
Cairo Egypt
06.2012 - 05.2015

Skills

  • BASIC FOOD SAFETY - FOOD SERVICE
  • Health and Safety Compliance
  • Attention to Detail
  • Leadership
  • Quality Assurance
  • Value stream mapping
  • Workforce training
  • Production oversight
  • Continuous improvement
  • Configuration analysis

Languages

Arabic
Native
English A1
Advanced

Personal Information

  • Date of birth: 1994
  • Nationality: Morocco

References

References available upon request.

Timeline

Supervisor

meat moot
05.2023 - Current

Head waiter

mado
11.2021 - 04.2023

Restaurant captain

Makadi cleopatra bay hotel
01.2018 - 03.2019

Waiter assistant

sunrise Arabian beach hotel
10.2016 - 12.2017

Waiter

Grand Rotana hotel
08.2014 - 07.2016

Diploma - diploma in electricity

holds a diploma in electricity
06.2012 - 05.2015

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Mohmmed Rabea