Mohsin Harry
Ajman,United Arab Emirates
Summary
Detail-oriented professional with a strong foundation in customer service excellence, technical proficiency, and regulatory compliance. Skilled in technical documentation understanding, diagnostic support, and service monitoring and evaluation. Adept at fostering teamwork and delivering superior customer service to meet organizational goals. Committed to leveraging expertise to enhance operational efficiency and client satisfaction.
Overview
24
24
years of professional experience
2002
2002
years of post-secondary education
Work history
Workshop Supervisor
HDX (Hassani Group of Companies)
Dubai, UAE
08.2024 - 06.2025
- Team Leadership
- Supervising and coordinating the work of technicians and other workshop staff.
- Assigning tasks and responsibilities based on skills and project requirements.
- Addressing and resolving workplace issues or conflicts professionally and efficiently.
- Conducted routine inspections of tools and equipment, maintaining optimum working condition at all times.
- Places orders for parts and spares in line with company authorisation limits to ensure compliance to quarterly budget.
Workshop Supervisor
GTA Car Care
Dubai, UAE
02.2024 - 07.2024
- Assessed project requirements, resulting in successful completion within timeframe and budget constraints.
- Adapted workflow processes when necessary, increasing operational efficiency.
- Conducted performance evaluations to identify areas of improvement.
- Supervised team members to enhance productivity levels.
Head of Workshop
Rafid Automotive Solutions
Sharjah
03.2019 - 01.2024
- Asks customers to explain specific vehicle issues.
- Enters customer information into system database.
- Inspects vehicle to further analyze problem.
- Advises customer on necessary repairs and maintenance.
- Works with customer to formulate best service plan for their budget and needs.
- Provides billing statements and explains billing details.
- Inspects work completed by mechanics.
- Test drives vehicle before returning it to customer.
Team Leader
Toyota Al-Futtaim Motors
Dubai, UAE
02.2014 - 04.2016
- Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.
- Depute for Service Manager in absence for continuity of workshop operations.
- Ensure equally clear and concise communication with foreman regarding job.
Vehicle Maintenance Supervisor
Emirates Transport
Dubai
09.2010 - 12.2013
- Supervise Workshop and diagnose faults in Vehicles.
- To check work of technicians by allotting duties, to arrange parts, opening and closing of invoices.
- Ensure that each customer receives outstanding service by providing friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service by communicating with associates and customers.
Service Advisor
Mazda Galadari Automobiles Co. LLC
Dubai
06.2008 - 05.2010
- Prepare welcome sheet, vehicle inventory in order to prepare hard copy (J/C) and send same to job controller after signing on hard copy (J/C).
- Check vehicles work progress physically to confirm job completion.
- Inform customers of additional job required (warranty or Cash).
- Check physically car condition, washed, clean after completion of jobs before informing customers.
- Inform and explain customer about time of delivering vehicle.
- Provide discount (if in question) as lined by procedure manual.
Reception In charge
Hyundai Gujranwala Motors
Gujranwala
03.2007 - 04.2008
- Represent company in professional manner by supervising service advisors.
- Assist service advisor in difficult situations and report to manager after sales.
- Update Manager for daily incoming and completed jobs for vehicles.
- Initiate Service Advisor to call customers for campaigns.
- Handle all warranty cases. Maintain record for all services department.
Service Advisor
Suzuki Gujranwala Motors
Gujranwala
04.2004 - 01.2007
- Receive customers. Identify service requirement for customer's vehicles.
- Prepare welcome sheet, vehicle inventory in order to prepare hard copy (J/C) and send same to job controller after signing on hard copy (J/C).
- Inform customers of additional job required (warranty or Cash).
Vehicle Maintenance and Transport In charge
Master Industries Gujranwala
Gujranwala
04.2003 - 05.2004
- Vehicle Maintenance of suspensions, engine, body and paint.
- Arrange duties of drivers.
- Fuel provides.
- TA / DA Provides.
- Emergency Services.
Technician
Honda Fort Lahore
Lahore
10.2001 - 03.2003
Trainee Technician
Turbo Motors PVT Lahore
Lahore
05.2001 - 07.2001
- Engine Overhauling
- Engine Tune Up
- Suspension Overhauling
- Wheel Alignment
- Wheel Balancing
- Brake Service
Education
Trade Certificate Holder of Auto Mechanic - Auto Mechanic
Directorate Of Man Power And Training
Skills
- Excellent customer service skills
- Technically and regulatory proficient
- Technical documentation understanding
- Technical and diagnostic support
- Teamwork
- Service monitoring and evaluation
- Superior Customer Service
Languages
English
Urdu
Arabic
Timeline
Workshop Supervisor
HDX (Hassani Group of Companies)
08.2024 - 06.2025
Workshop Supervisor
GTA Car Care
02.2024 - 07.2024
Head of Workshop
Rafid Automotive Solutions
03.2019 - 01.2024
Team Leader
Toyota Al-Futtaim Motors
02.2014 - 04.2016
Vehicle Maintenance Supervisor
Emirates Transport
09.2010 - 12.2013
Service Advisor
Mazda Galadari Automobiles Co. LLC
06.2008 - 05.2010
Reception In charge
Hyundai Gujranwala Motors
03.2007 - 04.2008
Service Advisor
Suzuki Gujranwala Motors
04.2004 - 01.2007
Vehicle Maintenance and Transport In charge
Master Industries Gujranwala
04.2003 - 05.2004
Technician
Honda Fort Lahore
10.2001 - 03.2003
Trainee Technician
Turbo Motors PVT Lahore
05.2001 - 07.2001
Trade Certificate Holder of Auto Mechanic - Auto Mechanic
Directorate Of Man Power And Training
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