MOHSIN SARDAR
Dubai
Summary
Results-driven Operations and Client Services professional with over 10 years of experience in event operations, facility management, logistics, and customer service. Expertise in client coordination, service order processing, and issue resolution. Skilled in managing priorities and ensuring timely service delivery in dynamic environments.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Executive
Event Plus
Dubai
01.2017 - 01.2026
- Managed exhibitor service orders, ensuring timely processing, amendments, cancellations, approvals, and documentation for optimal client satisfaction.
- Handled client inquiries, complaints, service requests, and operational issues through email, telephone, and onsite support, enhancing overall client experience.
- Coordinated with internal departments, service teams, and stakeholders to resolve issues and fulfil client requirements, streamlining communication and service delivery.
- Supported smooth event operations and coordinated timely delivery of exhibitor services.
- Assisted in resolving operational issues during events while maintaining a high standard of client service.
- Provided onsite support to exhibitors, including last-minute service requests, changes, and operational requirements.
- Monitored online and offline service orders through the exhibitor portal, ensuring accurate and timely processing.
- Maintained accurate service records and monitored pending requests through to resolution.
- Followed up with relevant departments to ensure timely completion of service requests.
- Managed multiple service requests and priorities in a fast-paced event environment.
Store & Delivery Operations Supervisor
DP World
Dubai
04.2016 - 12.2016
- Managed daily store operations, ensuring efficient staff activities, customer service, inventory management, and order fulfillment.
- Coordinated incoming and outgoing deliveries, monitoring schedules and driver activities to ensure timely service.
- Coordinated between sales, warehouse, drivers, and management to ensure accurate and timely order fulfillment.
- Monitored order accuracy, packing standards, delivery documentation, and service quality.
- Handled customer inquiries, complaints, returns, and delivery-related issues.
- Verified stock availability and coordinated replenishment with warehouse and store teams.
- Maintained accurate inventory and operational records, tracking stock movements, shortages, and damages for effective management.
- Supervised floor staff, allocated daily tasks, monitored attendance, and supported shift planning.
- Prepared operational, delivery, inventory, and staff-related reports.
- Supported staff training, daily operational decisions, store standards, safety procedures, and customer service.
- Assisted in resolving operational issues and maintaining efficient day-to-day store operations.
Fleet Coordinator
Amazon E-Commerce
Dubai
12.2015 - 04.2016
- Coordinated daily fleet operations, vehicle maintenance, servicing, inspections, and operational readiness.
- Supported fleet availability and operational continuity through effective maintenance coordination.
- Monitored preventive maintenance schedules, ensuring timely repairs and servicing through effective follow-up with service providers.
- Liaised with vendors and external service providers to enhance fleet operations and ensure seamless service delivery.
- Coordinated with couriers and internal operations teams regarding vehicle and delivery-related issues.
- Conducted routine vehicle safety checks and followed up on identified maintenance and safety issues.
- Maintained fleet records covering maintenance, inspections, incidents, fuel consumption, and service activities.
- Prepared accident reports and coordinated with service centres and relevant stakeholders to facilitate prompt vehicle repairs.
- Escalated operational and maintenance issues and followed up until resolution.
Coordinator
Emaar Facility Management
Dubai
01.2015 - 11.2015
- Coordinated daily facility operations, maintenance activities, service requests, and work orders.
- Coordinated with internal teams and external service providers to facilitate timely completion of facility-related tasks.
- Coordinated contractors, vendors, and service providers to ensure timely and quality service delivery.
- Tracked and followed up on maintenance work orders and service requests to ensure timely resolution.
- Monitored preventive and corrective maintenance activities for MEP and building systems.
- Conducted facility inspections and followed up on maintenance issues and corrective actions.
- Maintained work orders, asset records, inspection reports, contracts, and compliance documentation.
- Coordinated soft services including cleaning, security, landscaping, pest control, and waste management.
- Prepared operational reports to monitor and assess performance of maintenance activities and services.
- Supported HSE compliance, inspections, emergency preparedness, and corrective actions.
- Assisted with quotations, purchase requests, invoices, procurement activities, and facility cost tracking.
Education
Bachelor’s Degree - Business Administration
Skills
- Exhibitor Services Management
- Operations Coordination
- Building Operations Coordination
- Logistics coordination
- Transportation Management
- Order fulfilment
- Service Request Management
- Issue Resolution and Escalation
- Work Order Tracking
- Maintenance coordination
- Maintenance Coordination
- Documentation and Records management
- Administrative documentation
- Data Management
- Records management
- Inventory Coordination
- Client services
- Client communication
- Stakeholder Management
- Relationship management
- Microsoft Office
- Microsoft Word and Excel
- Inventory Coordination
LANGUAGES
English
Hindi
TRAINING AND SEMINARS
- Customer Relationship Management – Spearhead Training
- Embracing Change – Spearhead Training
Timeline
Executive
Event Plus
01.2017 - 01.2026
Store & Delivery Operations Supervisor
DP World
04.2016 - 12.2016
Fleet Coordinator
Amazon E-Commerce
12.2015 - 04.2016
Coordinator
Emaar Facility Management
01.2015 - 11.2015