Mojahed Mohammed Elhabeeb Hamid Ahmed

• Work history administrative Systems and Procedures - Khartoum, Main activities and responsibilities: responsible for responding to letters from the Central Bank of Sudan regarding the seizure and unblocking of balances, freezing and unfreezing accounts, banking bans, and everything related to customer accounts, monetary and financial policy, and banking procedures regulating the work of commercial banks as well
• Check diagnostic unit its tasks are to print check books in coordination with the Sudan Currency Printing press Company Limited
• Issuing publications and directives regulating the work of the branches, including banking services tariffs
• Responding to customers' complaints and suggestions regarding banking services electronic cheques clearing
• Acted as Personal Assistant to senior staff, enabling smooth business transactions through reliable administrative support.

Receiving outgoing checks sent to other customers via the resistance system.
* Verifying the validity of check data before submitting it through the assistive system
* Track sales responses to official check requests at customers' clients
* Receiving checks, verifying them, deducting them, and depositing them in their account
* Necessary accounting equipment procedures and audit control

• Balad bank, Sudan
• Main activities and responsibilities:
• Process customer transactions, including deposits, withdrawals, and loan payments, accurately and efficiently
• Provide exceptional customer service by addressing inquiries, resolving issues, and promoting banking products and services
• Balance cash drawers and maintain accurate records of transactions in accordance with bank policies and regulations
• Assist customers with account inquiries, account maintenance, and online banking services
• Collaborate with team members to ensure smooth operations and achieve branch goals.

• Sudan
• Main activities and responsibilities:
• Handle inbound customer inquiries, complaints, and requests promptly and professionally
• Provide accurate information about products, services, and company policies to customers
• Document customer interactions accurately and thoroughly in the CRM system
• Follow up with customers to ensure satisfaction and resolve any outstanding issues
• Collaborate with team members and supervisors to achieve departmental goals and objectives.
• Followed up customer queries to check provided solutions met expectations.
• Built positive customer rapport through friendly, professional communication.
• Provided professional and helpful support to new and existing clients.
• Advised clients of products and services and sold additional offerings to increase sales numbers.