Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Mokhles Salah

Mokhles Salah

Distributions Operations Manager
United Arab Emirates,Dubai

Summary

PERSONAL I am an experienced professional hard working logistician, I have 16yrs experience in Logistics, supply chain and distribution, Multi / Omni channel but mostly experience within retail, food & ecommerce, 3PL , row material , I carry 11yrs in management, within Jordan and Middle East, I have developed within businesses over the years within various senior & regional roles and now I'm currently working in a senior role within logistic operations covering the whole of the UAE market, Free Zone, Bah and Oman, As a manager / person I have great people skills and carry a lot of confidence, this allowing me to interact at all levels, from the shop floor to board level.

Overview

17
17
years of professional experience

Work history

Distribution Operations Manager

M.H. AL-SHAYA, Arab of Emirates
09.2013 - Current
  • Retail/E-COM Logistics Main Objectives include: -
  • AOR for service, operations & distribution within our UAE market, operating out of multiple locations including the Free zone with an operating footprint of around 80000sm2, handling multiple of brands in each DC and throughput targets forecasting on average around 7m units per week & managing UAE Ecommerce fulfillment centers, currently operating with 20 brands online with an average daily order throughput of 4000 orders peaking to 12000+ during promotional launches
  • Ranging from Health & Beauty to Baby apparel
  • Responsible for 1200 personnel across all DC's, inclusive of 168 drivers with a fleet size of 136 vehicles, delivering to over 1100 stores within the UAE and exports to 12 diff markets
  • Manage day to day operations activities as per standards operating policies and ensure all the correct proceed being followed in terms of storage , handling ,shipping and dispatch products effectively in compliance with legislation requirements efficiently with maintaining our SLAs
  • manage the daily inventory activities with the best type of storage for all kind of products in a best practices aligned with the legal and international guidance
  • manage all the warehouse activities with the efficient way , receiving /put away/picking/ dispatch aligned with our SOPs
  • maintain excellence customer experience
  • Working closely with group freight/PRC team to insure all the import/export activities are going smooth as per the markets regulations
  • QBR - Quarterly brand review on performance, strategy and forecasting (Fashion apparel, footwear, cosmetics and food)
  • Managing staff performance and drive productivity efficiently
  • Insuring to achieved all the SLAs
  • Agreeing route to market strategy from multiple origins, optimizing and standardizing where possible to reduce cost and improve supply chain efficiencies
  • Support any development required for future business growth
  • Monthly meetings with contractors and suppliers on service and performance
  • Attending regular steering group meetings from a stakeholder perspective
  • Budgetary / Financial responsibility
  • Main objective for ECOM
  • Working with suppliers / partners to constantly re-engineer processes and systems infrastructure to enhance customer experience, also Business intelligence to monitor customers behavior, trends and analysis to ensure we continue to give great customer satisfaction
  • Driving & measuring key metrics to ensure operational continuous success
  • Focusing on fulfilment KPI's
  • Managing all B2B and B2C orders fulfillments
  • Working with the development team on growth strategy planning
  • Regular meetings with final provider on performance KPI's
  • Working closely with group fright team to be aligned with Jafza regulations
  • Driving continuous improvement mind set with the management and fulfillment teams
  • Monthly back to the floor policy for the Senior management team, working with the operations teams from order picking to final packing

Distribution and warehouse center manager

04.2013 - 09.2013
  • Key responsibilities
  • Support and project manage the designe for the warehouse based on the clients requiremnst
  • WMS implementation through out the businiss market wise
  • Enginering procesess
  • Coordinate it effectively and liaise with suppliers of raw materials, manufacturers, retailers and consumers
  • Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods
  • Coordinating and controlling the orders cycle and associated information systems;
  • Analyzing data to monitor performance and plan improvements and demand;
  • Allocating and managing staff resources per changing needs;
  • Implementing health and safety procedures;
  • Managing staff training requirements
  • Team Motovations
  • Setting objectives

Warehouse Operation Manager

Kuehne&Nagel
09.2011 - 11.2012
  • Managing the whole warehouse operations for Jordan Market
  • Planning and reviewing compensation actions
  • Drive staff performance and productivity
  • Improved UPMH
  • Enforcing policies and procedures
  • Preparing and completing action plans
  • Driving the SOPs, productivity, quality and customers service standards
  • Resolving problems
  • Completing audits
  • Identifying trends
  • Meets warehouse operations financial objectives by forecasting requirements
  • Initiating corrective actions
  • Developing processes for receiving product, equipment utilization, inventory management and shipping
  • Develops warehouse design by planning layout, product flow and product handling
  • Complying with legal regulations
  • Maintains safe and healthy work environment.

Warehouse Supervisor

INTERBRANDS
06.2010 - 08.2011
  • Marketing and distribution
  • Key responsibilities:
  • Supervise the daily warehouse operations
  • Insure customers' orders delivered as per the SLA
  • Maintains accurate receiving and shipping
  • Establishing or adjusting work procedures to meet warehouse demands
  • Ensuring inventory transactions are accurately logged, and overseeing cycle counts and reconciliation activities
  • Developing and maintaining departmental work instruction for all tasks
  • Conferring with other supervisors to coordinate activities of individual departments and serving internal customers
  • Interpreting company policies to employee and enforcing safety regulations.

Operation Team Leader

PWC Agility Logistics
07.2007 - 04.2010
  • Resources Planning and Inventory
  • Controlling and processing all warehouse transactions (receiving, picking, shipping, adjustment, inventory control) through the WMS(warehouse management system)
  • Coordinating with customs and clearance companies
  • Defining and managing delivery zones
  • Efficient and effective order tracking and collection
  • Monitoring attendance, and reviewing staff schedule
  • Developing the teams' talents, identifying training needs and meeting these to ensure growth and personal development
  • Handling customers' complaints and fallow up their inquiries.

Education

B.A - Management Information system

Applied Science University
2006

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Amman Secondary School
2002

Skills

  • Strengths:
  • Very approachable, good people management skills
  • Good vision for continuous improvement
  • Very flexible and adapt to change rapidly
  • Commercial astute
  • Target / Objective driven
  • Skills:
  • Logistics operation management
  • MHE Automation solutions
  • Supply Chain Up / Down stream
  • Process implementation
  • Warehouse Management / Ecommerce
  • WMS Implementation
  • Budget / Financials

Languages

Arabic
Native
English
Fluent

Timeline

Distribution Operations Manager

M.H. AL-SHAYA, Arab of Emirates
09.2013 - Current

Distribution and warehouse center manager

04.2013 - 09.2013

Warehouse Operation Manager

Kuehne&Nagel
09.2011 - 11.2012

Warehouse Supervisor

INTERBRANDS
06.2010 - 08.2011

Operation Team Leader

PWC Agility Logistics
07.2007 - 04.2010

B.A - Management Information system

Applied Science University

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Amman Secondary School

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Mokhles SalahDistributions Operations Manager