MOLITTE DELOS REYES

Scope of Countries: UAE, Oman, KSA, Egypt, South Africa, Tunisia, Morocco & India

Project Management:

• Spearheaded Project Design and Execution ensuring alignment with strategic objectives and delivering results on time & w/in budget
• Crafted Strategic Project Plans detailing scope and resource allocation, and effectively communicated these plans to all Project Team members and stakeholders, ensuring clarity and coordination
• Created and maintained detailed Project Plans using MS Project/Gantt Charts, budget management, executed milestones according to schedule, and provided bi-weekly and monthly status reports to steering committee
• Established and managed RACI matrix for end-to-end HR and Payroll processes, ensuring clear roles and responsibilities between
• Shared Services, local entities, and third parties optimizing process efficiency and accountability
• Identified, tracked, and resolved risks through meticulously maintained RAIDs log, ensuring timely risk management, minimizing project disruptions
• Led project reviews to assess progress, follow up on action items, and ensure timely closure of agreed actions, driving continuous improvement and project success
• Directed the implementation team, including local country HRs, HRBPs, HR Directors, and vendor representatives, ensuring effective collaboration and successful project outcomes
• Investigated and addressed HR and payroll escalations with vendors and shared service teams, driving resolution and maintaining operational effectiveness
• Proactively identified and resolved project risks and issues throughout project lifecycle, including during Payroll post-go live phase (hyper care) ensuring operational stability
• Developed a centralized project repository for all documentation, improving knowledge accessibility and reducing project-related queries
• Ensured all projects adhered to industry standards and regulatory requirements by integrating compliance checks into QA process, achieving 100% compliance during audits
• Developed and implemented comprehensive transition plan in less than 6 months, facilitating smooth handover to functional support team and ensuring continuity and efficiency post-project
• Championed discovery and initiation for new Time Management system implementation, setting stage for successful system deployment and integration

Stakeholder Management:

• Delivered timely and clear updates on project progress to entire Project Team and key stakeholders, ensuring transparency and alignment throughout project lifecycle
• Provided regular, detailed updates to Senior Management and stakeholders through structured reports and meetings, highlighting key findings and ensuring strategic alignment with project goals
• Presented and articulated potential impacts of changes in business strategy on processes and services, enabling proactive adjustments and maintaining alignment with implementing partner and shared service center team
• Collaborated with local and functional teams to establish and communicate critical infrastructure, including program guidelines, processes, training programs, and organizational structure, leading to well-coordinated and effective project support
• Efficiently managed vendor contracts with internal/external consultants & implementing partners (ADP & IBM), addressing and resolving discrepancies in service delivery and invoice accuracy, thus optimizing contract performance and ensuring service excellence

Business Transformation, Change Management & Continuous Improvement:

• Successfully implemented the ADP Celergo HC & Payroll system across UAE, Tunisia, Morocco, Oman, India, Egypt, and South Africa, ensuring seamless payroll operations in multiple countries
• Led integration of HR processes in Workday with ADP Celergo, optimizing HR and payroll functionality and ensuring smooth synchronization between systems
• Standardized Global Payroll Processes across all Air Liquide entities in Africa, Middle East, and India (AMEI) countries, streamlining operations from hiring through separation and final payout, enhancing consistency and efficiency
• Created standardized end-to-end HR and Payroll Target Operating Model (TOM) for all AMEI countries, fostering consistency and best practices across the region
• Developed uniform payroll validation process for all AMEI countries, identifying and implementing improvements in tax and Gross to Net (G2N) validation to enhance accuracy
• Act as Advisor and provided expert guidance in refining Shared Service Center’s scope, operational practices, and HR &
• Payroll controls, contributing to improved and optimized Shared Service Center’s effectiveness
• Identified and transferred essential HR & Payroll internal controls to the newly established Shared Service Center in Air Liquide Portugal, strengthening oversight and governance
• Conducted process re-engineering by analyzing and automating key processes, resulting in increased efficiency, and reduced manual effort
• Led the establishment of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for Shared Service Center and AMEI countries, driving performance and accountability through regular operational reviews and governance.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Streamlined Import/Export Operations: Oversaw all import/export activities, including customs clearance and international transportation, ensuring smooth execution of order replenishment process
• Facilitated End-to-End Supply Chain Communication: Coordinated effectively with Supply Planners, Clearance Officers Category Managers, and other stakeholders, ensuring seamless integration and timely resolution of IMS-related issues
• Accelerated Stock Readiness: Collaborated with demand planners and clearance officers to expedite stock readiness for sale, improving alignment with customer and operating country requirements
• Reduced Documentation Lead Time: Applied LEAN methodologies to process mapping with suppliers, cutting documentation lead times and eliminating demurrage costs, contributing to TDC savings
• Ensured Compliance and Risk Management: Monitored adherence to functional health checks, Halal certification requirements, and General Shipping Instructions (GSI), mitigating risks and leveraging opportunities
• Led Product Development and Innovation Projects: Championed Idea to Launch (I2L) and Innovation & Renovation (I&R) projects for Nestle Purina, managing new product development, formula improvements, and sustainable packaging initiatives
• Developed New Market Routes: Created new Route to Market (RTM) from Europe to Asia, ensuring effective demand and supply flow to factories and distribution centers for Nestle Purina
• Implemented Project Management Methodologies: Executed project management best practices for I2L projects, including planning, approval, and stage gate assessments, ensuring timely project completion and adherence to timelines
• Coordinated with Cross-Functional Teams: Collaborated with Brand Teams, Product Specialists, QA, Regulatory Affairs, Halal Agencies, and suppliers to resolve QA and customs issues, ensuring smooth project execution.

• Set up new department - Business Process Technology team and Project Management Audit Framework
• Developed Go to Market strategy per technology vertical (RPA, ERPs, Project Management) Prepares proposal and budget determination, participate in RFPs, responsible in Entity Search and Compliance Checking, AML and other risks checking
• Facilitated workshops with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
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• Documented Client on Boarding and Invoice Billing procedures / manuals with corresponding sets of controls
• Responsible and go-to-person for client onboarding process and invoice / billing preparation
• Responsible for the accurate and timely Department forecast, WIP and Accounts Receivable reports & oversee the entire AR reporting / collection of BPT Team
• Responsible for Vendor and Third-Party Partner (i.e., UiPath, Ramco, Sage) Contract Renewal
• Created standard Project Management Framework per vertical for ongoing and future projects
• Overseeing project management life cycle and software development life cycle for implementation of highly complex, large-scale, strategic IT and business initiatives.
• Ensures delivery of multiple projects in parallel (on time and within agreed budget)
• Conducts project management methodologies (creation of project plan, budget, timeline, identify resources, test case preparation, UAT, defects & resolution management, go-live assessment criteria etc.)
• Supervising and leading the program and project staff to oversee impacts and interdependencies between programs and working to ensure initiatives meet the goals and objectives of the executive leadership team
• Providing both verbal and written communications regarding project status, risks and issues
• Acts as Quality and Risk Representative for the team, driving R&C mindset and ensuring team members are following Risk and Compliance measures and practices
• Ensures implementation of Project Management Best Practices
• Knowledgeable in the use of change management techniques

Completed Projects:

• SharePoint Automation project for HR Service Line (HRSL) in Deloitte for all HRSL clients (150 +-)
• Successful HR & Payroll system migration from Dyna Pay system to Ramco system for all HRSL Deloitte clients
• RPA automation projects in UiPath system for (internal/external) Deloitte clients (VAT, AP & AR Robotics Automation projects)

Scope of Countries: Australia, New Zealand, Malaysia, Singapore, Japan, Indonesia, Korea, Vietnam, and Thailand

HR Strategy & Planning:

• Developed and implemented comprehensive HR strategy that is aligned with organization's long-term goals, resulting in increase in employee engagement and reduction in turnover
• Designed and rolled out new HR policies and procedures that streamlined onboarding (Nestle Malaysia) and performance management processes, reducing onboarding time and increasing performance review efficiency
• Led a cross-functional team to revamp the HR strategy for talent acquisition, incorporating data-driven approaches and innovative recruitment techniques, which led to an increase in qualified candidate applications and a reduction in time-to-fill for critical roles.
• Introduced a strategic workforce planning initiative that forecasted future staffing needs and optimized talent allocation, resulting in an improvement in overall workforce productivity and a decrease in overtime costs promoting work life balance
• Implemented a new HR technology platform (SuccessFactor) to enhance HR operations and reporting capabilities, improving data accuracy, and reducing administrative workload which allowed the HR Operations team to acquire more processes
• Co-developed and launched a leadership development program that aligned with organizational goals and succession planning, leading to an increase in internal promotions and strengthening the leadership pipeline
• Conducted a comprehensive review and update of HR policies to ensure compliance with new regulations and best practices, mitigating legal risks and enhancing organizational credibility with a 100% compliance rating in audits

HR/Payroll Operation:

• Oversaw the operational HR and payroll teams
• This role supports the H2R Lead in delivering efficient service and meeting business requirements across all Asia Pacific and Oceania markets within our scope
• Ensures on time and accurate management of HR operations including Time, employee Benefits and Payroll Administration Guarantees adherence to Service Level Agreements (SLAs) by developing and implementing agreed-upon action plans
• Conducts regular evaluations of SLAs and Key Performance Indicators (KPIs) to ensure ongoing compliance and performance
• Developed an SLA agreement policy approved by stakeholders, aimed at enhancing the Net Promoter Score (NPS) and ensuring stakeholder satisfaction
• Collaborates with Market HR to propose new or enhanced performance categories and service levels
• Handles escalation of issues and resolution of disputes, analyzes trend reports, manages issues, and initiates data collection for reporting purposes
• Responds swiftly to customer needs and delivers results in a fast-paced, dynamic environment
• Ensures that necessary controls and audits are established and conducted as planned
• Oversees quality, risk management, controls, and compliance
• Supervises internal and external audits, manages updates to the knowledge base, establishes and coordinates year-end processes (ex., Reports, Pensions, Payroll Calendars) Direct and champion HR initiative projects (DMAIC) from inception through to implementation
• Supports various projects by offering subject matter expertise as needed
• Guarantees the application of best practices and adherence to process guidelines.

Total Rewards / Compensation & Benefits:

• Created and implemented a Total Rewards strategy that integrated compensation, benefits, and recognition programs, resulting in a boost in employee engagement scores.
• Redesigned the company's compensation structure, resulting in an increase in employee retention and an improvement in job offer acceptance rates.
• Launched a comprehensive benefits program that included enhanced health coverage leading to increase in employee satisfaction and reduction in turnover.
• Performed a thorough market analysis to benchmark compensation packages against industry standards, which led to the alignment of salaries with market rates and an increase in overall compensation competitiveness.
• Negotiated with benefits providers to reduce overall benefits costs while maintaining or enhancing coverage, contributing to significant cost savings for the organization.
• Implemented a new employee recognition program that linked rewards to performance metrics, leading to an increase in employee recognition and an improvement in team morale.

Performance / People Management:

• Created, co-wrote, and implemented the Standard Balanced Scorecard for the HR and Payroll departments to support the achievement of company objectives.
• Developed and introduced a Competency-Based Annual Performance Management Review, encompassing objective setting, identification of training and development needs, career planning, and the annual performance evaluation process.
• Created a performance evaluation rating grid to assess individual performance objectively, ensuring a fair and unbiased evaluation process.
• Formulated a Succession Plan strategy and identified development and capability-building needs for high-potential talent.
• Designed and implemented an employee engagement plan and a comprehensive rewards program aligned with the results of Nestle & I surveys which led to an increase in employee satisfaction scores.
• Cultivated a continuous improvement mindset within the team, leading to the successful launch of three strategic improvement projects that increased operational efficiency.

Completed Projects:

• One Full Cycle Success Factor implementation – Employee Central Module (Recruitment, Offer Details, Onboarding/Offboarding, Employee Paperwork, Employee Digital File (EDF), Position Creation (OM), Pre - Boarding Data Check, Manage Pending Hire, Off Cycle Salary Increase, Update Personal Details, Termination) to Australia, New Zealand & Pacific Islands
• One Full Cycle Success Factor implementation – Employee Central Module for Organizational Management (OM) – Position Management (Off Cycle Position Management, Perform Position Changes & Position Mass Upload) to Indonesia, Japan, Korea, Myanmar, Singapore, Thailand & Vietnam