Momcilo Veres

• Achieved order processing and delivery time targets through smooth warehouse operations.
• Ensured exceptional health and safety standards by closely monitoring restaurant operations.
• Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
• Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
• Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
• Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.

• Manage and oversee the entire restaurant operation as well as hiring new employee and provide them with appropriate training and performance evaluation
• Monitor operations and initiate corrective actions
• Encouraged employees to do their best, and increased store productivity immensely
• Plan new and update existing menus
• Manage restaurant supplies and control costs and minimize waste
• Implement innovative strategies to improve productivity and sales

• Manage and oversee the entire restaurant operation
• Plan new and update existing menus
• Evaluated and improved operations and financial outlooks
• Led recruitment efforts and training of new employees
• Encouraged employees to do their best, and increased store productivity immensely
• Remained informed and up to date on the current stock and offerings

• Served as a dedicated and enthusiastic Waiter for all 7 days per week in luxury restaurant
• Workedasateammembertoachievethehighestlevelofcustomer service
• Worked in accordance with all health and safety standards to promote wellness and the most enjoyable dining experiences possible
• Remained professional and polite under all circumstances
• Helped to train new employees when needed.

• Supervise and train staff to perform allocated roles.

• Manage inventory and responsible for restaurant daily report.

• Assist customers with any queries or requests.

• Maintained the highest standards of safety and hygiene throughout the restaurant as per city and restaurant regulations.

• Supervise and train staff to perform allocated roles.

• Manage inventory and responsible for restaurant daily report.

• Assist customers with any queries or requests.

• Maintained the highest standards of safety and hygiene throughout the restaurant as per city and restaurant regulations.

• Coordinating daily restaurant management operations.

• Delivering superior food and beverage service and maximizing customer satisfaction.

• Responding efficiently and accurately to restaurant customer complaints.

• Organize and supervise shifts.

• Appraise staff performance and provide feedback to improve productivity.

• Control operational costs and identify measures to cut waste.

• Promote the brand in the local community through word-of-mouth and restaurant events.

• Created pleasant atmosphere for guests with warm greetings and prompt resolution of any service issues.
• Ensured profitability of operations by scheduling staffing levels in line with business needs.
• Facilitated smooth service for [Number] cover restaurant with exceptional planning and leadership.
• Built rapport with guests through genuine conversations and tailored recommendations, improving reviews by [Number]%.
• Handled [Number]+ reservations daily through Open Table, exceeding restaurant target by [Number]%.

• Overseeing operations when the manager is absent.

• Assigning duties to staff during shifts.

• Providing customer service and managing complaints

• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.