Mona Abdelraouf
Abu Dhabi,UAE
Summary
Management System Professional with 16 years of hands on experience in Telecommunication Customer Care Operations, Process Design & Documentation, Process, Risk Assessment, Performance Management and Quality Assurance.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
Work History
Operation manager and Quality manager
Chartford
Abu Dhabi, UAE
11.2024 - Current
- Quality Assurance Strategy: Develop and implement quality assurance, policies and procedures.
- Team Leadership: Manage and mentor quality control teams to ensure high performance and engagement.
- Continuous Improvement: Foster a culture of continuous improvement by utilizing methodologies like Six Sigma or Lean.
- Collaboration: Work closely with other departments (e.g., production, R&D) to integrate quality into all processes.
Chief of Department of Media & Community Education
MOH
, Egypt
03.2020 - 05.2022
- Strategic Leadership: Develop and execute a comprehensive media and community education strategy aligned with organizational goals.
- Content Development: Oversee the creation of engaging educational materials, multimedia content, and campaigns that resonate with diverse audiences.
- Community Engagement: Cultivate and maintain partnerships with community organizations, schools, and local stakeholders to enhance outreach efforts.
- Public Relations: Serve as a spokesperson for the department, representing MOH at community events and in media engagements.
Pharmacist
Environmental Health laboratory at MOH
, Egypt
01.2009 - 04.2012
- Regulatory Compliance: Ensure that laboratory practices comply with environmental regulations and safety standards.
- Sample Analysis: Conduct analysis of pharmaceutical samples for contaminants, ensuring they meet environmental health criteria.
- Data Interpretation: Interpret laboratory results related to environmental health and communicate findings to relevant stakeholders.
Education
Diploma - Faculty of Pharmacy
ASSUIT University
EgyptSkills
- Telecommunication Customer Care Operations
- Process Design & Documentation
- Process Risk Assessment
- Performance Management
- Quality Assurance
- ISO 9001
- ISO 45001
- ISO 14001
- Proficient in Microsoft Office
- Valued Team Player
- Highly Analytical
- Professional communication and negotiation skills
- Quick Learner
Languages
Arabic
Native
English
Advanced
References
DR. Hadeer Abuzaid : +201092506809
DR. Dalia Gamal: +201225929569
MR. Ahmed A. Salem: +971525030033
Timeline
Operation manager and Quality manager
Chartford
11.2024 - Current
Chief of Department of Media & Community Education
MOH
03.2020 - 05.2022
Pharmacist
Environmental Health laboratory at MOH
01.2009 - 04.2012
Diploma - Faculty of Pharmacy
ASSUIT University
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