Mona Ahmed Yousuf Mohammed
Dubai
Summary
To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self-development and help me achieve personal as well as organization goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Executive suggestions & complaints
Dubai Health Authority
Dubai
2017.07 - 2026.01
- Managed the (04) suggestions and complaints platform, ensuring effective communication, timely resolution, and escalation when required.
- Ensured completeness and accuracy of all documentation related to suggestions and complaints.
- Maintained and updated the suggestions and complaints database, including data analysis and reporting.
- Prepared quarterly, semi-annual, and annual performance and customer needs reports.
- Coordinated with relevant departments to follow up on actionable suggestions and customer feedback.
- Organized training workshops for employees and coordinators on the suggestions and complaints system.
- Monitored and achieved KPIs related to suggestions and complaints.
- Contributed to operational planning, process development, and committee participation.
Sales & Service Officer
DUBAI ISLAMIC BANK
Dubai
2016.01 - 2016.05
- Closing Account
- Opening New Account Register new ward patients.
- Money Deposit & Others Closing Account
Work Placement
Al Rahba Hospital
Abu Dhabi
2012.02 - 2012.03
- Call Patients
- Create Survey
- Register Patients
- Make appointments
- Register new ward patients.
Summer Training
Al Rahba Hospital
Abu Dhabi
2011.06 - 2011.08
- Medical Records – Organize Patient Files
- Register Patients, Make Appointments
- Call Patients.
Education
Diploma - Heath Office Technology
Abu Dhabi Women’s College (HCT)
Abu Dhabi, UAE 2009.01 - 2012.01
High School Certificate - undefined
Al Shahama School
Abu Dhabi, UAE 2008.01 - 2009.01
Skills
- Computer
Microsoft Office (Word, PowerPoint, Access, Excel)
Typing Arabic (25 wpm) and English (30 wpm)
-Others:
Customer Happiness professional with experience in managing suggestions and complaints systems, handling customer feedback, and ensuring timely resolution in line with government policies and service standards Skilled in customer communication, data analysis, reporting, and KPI monitoring, with a strong focus on improving customer experience and satisfaction Experienced in coordinating with internal departments, preparing performance reports, and contributing to service and process improvement initiatives
Certification
- Customer service for front-row employees
- We are all legal.
- Service Quality Journey
- Foundations & Principles of Islamic Finance
- Anti-Money Laundering & Counter Financing of Terrorism
- Technician Evaluation Certificate from Ministry of Health
- IELTS 4.5 (Academic, General)
- JUL 2011 Certificate of Training for Patient Confidentiality Abu Dhabi
- AUG 2008 ICDL Abu Dhabi
Language
Arabic (Native)
Advanced
English (Fluent)
Intermediate
References
References will be available on request
Other
Good Communication and interpersonal Skills., Excellent Organizational Skills., Handwriting is easily understood and legible.
Timeline
Executive suggestions & complaints
Dubai Health Authority
2017.07 - 2026.01
Sales & Service Officer
DUBAI ISLAMIC BANK
2016.01 - 2016.05
Work Placement
Al Rahba Hospital
2012.02 - 2012.03
Summer Training
Al Rahba Hospital
2011.06 - 2011.08
Diploma - Heath Office Technology
Abu Dhabi Women’s College (HCT)
2009.01 - 2012.01
High School Certificate - undefined
Al Shahama School
2008.01 - 2009.01