Mona Amin
Abu Dhabi
Summary
Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels.
Overview
5
5
years of professional experience
Work History
Sales Representative
Emirates NBD
2024.10 - Current
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Representative
Abu Dhabi Commercial Bank
2024.01 - 2024.07
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Customer Service Executive
HSBC GSC
2022.04 - 2023.04
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues
- Exceeded targets by delivering comprehensive and consistent service
- Updated account information after customer calls for well-maintained data accuracy
- Handled live chat queries within strict timeframe targets
- Improved company processes by analysing customer feedback and service trends
- Escalated complex issues quickly to supervisors to avoid lost revenue
Customer Service Representative
Teleperformance
2020.08 - 2022.03
- Answered customer telephone calls promptly and improved on-hold wait times
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Maintained compliant documentation for reliable company records
- Assisted customers with product complaints, logging issues for investigation and providing replacement items
Education
English conversation -
American university in Cairo
Cairo10.2020
Certificate of Higher Education - Law
Faculty of law / English section
Banha09.2020
Skills
- Friendly and open communicator
- Interpersonal skills
- Active listening skills
- Customer service
- Data analysis
- Sales data analysis
- Customer queries
- Customer experience
- Query management
- Data confidentiality
- Payment processing
- Transaction processing
Languages
English
Personal Information
- Date of Birth: 01/29/98
- Nationality: Egyptian
Timeline
Sales Representative
Emirates NBD
2024.10 - Current
Sales Representative
Abu Dhabi Commercial Bank
2024.01 - 2024.07
Customer Service Executive
HSBC GSC
2022.04 - 2023.04
Customer Service Representative
Teleperformance
2020.08 - 2022.03
English conversation -
American university in Cairo
Certificate of Higher Education - Law
Faculty of law / English section