Summary
Overview
Work history
Education
Skills
Certification
Custom
Languages
Timeline
Generic
Mona Mohamed Al Wheibi

Mona Mohamed Al Wheibi

Abudhabi,United Arab Emirates

Summary

Driven professional with a solid work ethic and the capacity to operate autonomously. Excellent organizational and teamwork abilities, along with a background in process improvement. A vibrant leader boasting over 13 years of experience across various sectors, including 8 years dedicated to student success and well-being, spearheading initiatives that boost student engagement and mental health support. Proficient in overseeing extensive programs, from counseling and conflict resolution to academic accommodations for diverse student groups. Demonstrated capability to establish efficient processes that cultivate an inclusive atmosphere, prioritizing student voices and addressing their needs. Adept at crafting and implementing strategies that encourage community empowerment and wellness, all while upholding confidentiality and service quality. Devoted to fostering a supportive environment that nurtures students' personal and academic development.


Overview

31
31
years of professional experience
4024
4024
years of post-secondary education
1
1
Certification

Work history

Head of Student Success and Wellbeing

Sorbonne Université Abu Dhabi
Abudhabi, UAE
10.2020 - 01.2025
  • Expanded Student Success and Wellbeing section from 3 to 11 key functions
  • Coordinated inter-departmental meetings, fostering open communication and collaborative problem-solving.
  • Liaised with top management to align section goals with the company vision.
  • Streamlined workflows for improved operational efficiency.
  • Developed strategic plans to meet business objectives efficiently.
  • Set daily priorities and communicated targets, motivating teams to achieve them.
  • Established employee performance goals and provided feedback on methods for reaching those milestones.
  • Formulated budget plans, ensuring optimal resource allocation and financial control.
  • Implemented a structured student complaint process prioritizing active listening and mediation
  • Managed student complaints lifecycle, ensuring confidentiality and excellent service standards
  • Facilitated one-on-one sessions and developed a comprehensive counseling program
  • Managed academic accommodations for People of Determination
  • Led mental health awareness campaigns, increasing student engagement with well-being services
  • Developed student success programs, including peer tutoring and mentoring
  • Developed early intervention alerts for students facing academic or mental health challenges
  • Managed student cases, addressing academic and behavioral concerns
  • Promoted community engagement and inclusion through well-being and diversity events.

Housing Officer

Sorbonne Université Abu Dhabi
01.2016 - 09.2020
  • Managed student housing operations, ensuring smooth and efficient housing assignments and prompt resolution of student concerns
  • Acted as the primary liaison between students and administration regarding housing-related issues
  • Ensured health and safety standards were maintained across all university accommodations
  • Supported daily operations to guide, motivate, and inspire a team of 10 staff.

Data Entry Officer

General Directorate of Residency, Ministry of the Interior
01.1998 - 12.2002
  • Managed the accurate processing and maintenance of official records in the residency database, ensuring data integrity and security protocols compliance
  • Handled high volumes of documentation, performed data audits, and ensured the accuracy of entered information
  • Supported internal departments by retrieving and analyzing data upon request

Receptionist

Al Mafraq Hospital
01.1994 - 06.1994
  • Provided administrative support at the hospital's front desk, facilitating communication between departments and visitors
  • Managed visitor registrations and maintained patient files, handling correspondence with confidentiality and care
  • Assisted with document management and meeting preparation

Education

Executive Master - Mental Health, Psychological, Family, and Educational Counseling

Nottingham Graduate college
UAE

Bachelor - Bachelor of Management Information Systems (Honors)

Al Hosn University
Abu Dhabi
09.2005 - 05.2008

Foundation degree - Studied Food Science College of Food and Agriculture,

UAEU
Al Ain City, Abu Dhabi
/1994 - 01.1997

High Secondary - Science

Al Shahama School

Skills

  • Critical thinking and problem-solving
  • Diversity and inclusion awareness
  • Creative thinking
  • Self-motivation
  • Multitasking
  • Customer service excellence
  • Emotional intelligence
  • Advanced in Microsoft Office Suite
  • Research methodologies
  • Data analysis
  • Active listening
  • Mediation
  • Time management
  • Confidentiality
  • Leadership
  • Conflict Resolution
  • Adaptability
  • High-pressure environments

Certification

  • Executive Master in Mental Health, Psychological, Family, and Educational Counseling, 10/12/23
  • Bachelor of Management Information Systems (Honors), Al Hosn University, UAE – 2008
  • Robert Simic Coaching Institute (RSCI), 03/07/21, RSCI Coach, Life Coach, NLP Coach, Hypnotist, Time Paradigm Techniques Practitioner, NLP Practitioner, Personal Breakthrough Experience
  • Adult to Adult Mental Health First Aid, The Lighthouse Arabia, 10/12/21
  • HOS Leadership Development Program/DISC Assessment for HOD & HOS, 05/26/23
  • Mentoring and Coaching for Successful Development, ICTD, 11/24/23 - 02/09/24
  • Introduction to Acceptance and Commitment Therapy (ACT), 12/08/23 & 01/19/24
  • Dealing with People of Determination, 04/26/24
  • The Drive Program for Section Head, DGE, 01/01/25
  • Other Certificates, Time Management, Emotional Intelligence, Powerful Presentation Skills

Custom

Available upon request

Languages

Arabic
Proficient (C2)
English
Advanced (C1)
French
Beginner

Timeline

Head of Student Success and Wellbeing

Sorbonne Université Abu Dhabi
10.2020 - 01.2025

Housing Officer

Sorbonne Université Abu Dhabi
01.2016 - 09.2020

Bachelor - Bachelor of Management Information Systems (Honors)

Al Hosn University
09.2005 - 05.2008

Data Entry Officer

General Directorate of Residency, Ministry of the Interior
01.1998 - 12.2002

Receptionist

Al Mafraq Hospital
01.1994 - 06.1994

High Secondary - Science

Al Shahama School

Executive Master - Mental Health, Psychological, Family, and Educational Counseling

Nottingham Graduate college

Foundation degree - Studied Food Science College of Food and Agriculture,

UAEU
/1994 - 01.1997
Mona Mohamed Al Wheibi