Mona Mustafa Adam
AbuDahbi
Summary
- Dynamic Bus Supervisor with over 7 years of diverse experience in transportation management and administrative support. Expertise in ensuring safe and efficient transportation for students, alongside a strong background in scheduling and customer service. Demonstrated ability to manage logistics, facilitate communications, and maintain operational efficiency in fast-paced environments. Proven skills in marketing and tele-sales further enhance the capability to engage and inform clients effectively. Committed to fostering a safe and productive atmosphere while meeting the needs of both clients and team members.
Overview
9
9
years of professional experience
Work History
School Bus Supervisor
Emarites Transport
08.2022 - Current
- Transportation of students to and from home Safely
- Coordinated with local school districts to establish safe transportation options for students during peak travel times.
- Collaborated with other teachers and school administrators to design and implement school-wide initiatives to improve student learning
- Collaborated with school staff to develop and implement extracurricular activities and resources to support student learning
- Identified and reported defective parts or components to supervisor to ensure quality products
Secretary
Denta Less
02.2020 - 03.2022
- Responding to Emails & scheduling meetings and appointments
- Ordering & maintaining office supplies
- Documenting Financial information
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained daily report documents, memos and invoices.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported project management activities, contributing to timely completion of key initiatives.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
Secretary
AL NEELEN University
06.2019 - 01.2020
- Answering Calls, Taking messages and Handling Correspondence
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Assisted coworkers and staff members with special tasks on daily basis.
- Assisted in preparing detailed reports for management, enabling informed decision-making.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Call Center
Zain Sudan
01.2019 - 09.2019
- Customers service, Answering their Inquiries and provide them with Useful information
- Continuously updated clinical knowledge through professional development opportunities, staying abreast of the latest advancements in nursing practice and call center protocols.
- Negotiated contracts with vendors to secure the best pricing and terms for call center equipment and services.
- Optimized call routing for improved call center performance and caller experience.
- Monitored call center metrics, implementing improvements to increase efficiency and productivity.
- Assisted HR department in conducting annual performance evaluations for call center agents based on their adherence to assigned work schedules.
- Improved overall call center efficiency by making recommendations for process improvements based on observed trends.
Marketer
Nilesta
01.2017 - 10.2018
- Product Show & Convince the Customer, Advertising of the company
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Assisted customers with locating items and providing product information
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
Tele Sales
Team Cousmtics
05.2016 - 11.2016
- Contacting potential Customers to inform Them about Product
- Answering questions about Products
- Asking questions to understand Customer requirements and close sales
- Conducted post-sales follow-ups to gather valuable feedback for continuous improvement of telesales approach.
- Provided ongoing feedback and constructive criticism, fostering a culture of continuous learning and growth within the telesales team.
- Continuously updated knowledge on industry trends to ensure effectiveness of telesales efforts in a competitive market environment.
- Assisted in training new hires, sharing best practices for successful telesales marketing campaigns.
Education
Bachelor of Science - Arts
International University Of Africa
Sudan 07-2016
Skills
- Quick Learning
- Strong personality
- Ability to make Appropriate Decisions
- Ability to Lead a Team
- Implement Management Instruction
- Ability to Invent new Methods
- Strong work ethic
- Incident reporting
- Schedule coordination
- Logistics management
- Documentation and paperwork
- Customer relations
- Record keeping
- Telephone etiquette
Personal Information
- Date of Birth: 08/06/94
- Nationality: Sudanese
- Religion: Muslim
Timeline
School Bus Supervisor
Emarites Transport
08.2022 - Current
Secretary
Denta Less
02.2020 - 03.2022
Secretary
AL NEELEN University
06.2019 - 01.2020
Call Center
Zain Sudan
01.2019 - 09.2019
Marketer
Nilesta
01.2017 - 10.2018
Tele Sales
Team Cousmtics
05.2016 - 11.2016
Bachelor of Science - Arts
International University Of Africa
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