Mondera Hussein
Dubai,UAE
Summary
Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication. Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable.
Overview
10
10
years of professional experience
Work History
CASHIER
SIRALI TURKISH RESTAURANT - UAE
Dubai, UAE
09.2023 - Current
- Handled payments with precision confidentiality throughout busy schedules with over 100 guests.
- Patience while dealing with difficult customers, maintaining professionalism.
- Consistently maintain cash drawer balanced
- Processed all guests payments
- Ensured waiters closes up open checks before daily report has been printed off
- Processed end of service calculations
- Was In charge of monthly payroll of employees.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
HEAD WAITER / SUPERVISOR
COUQLEY FRENCH BISTRO & BAR - UAE
Dubai, UAE
11.2021 - 01.2023
- Conducted regular training sessions with employees in line with departmental SOP's
- Provided hands-on support to ensure highest levels of fine dining service are provided to guests.
- Trained over 50 new employees, offering ongoing support to maintain first-class customer service.
- Followed food hygiene and safety procedures in line with requirements.
- Coordinated with team members for smooth shift transitions.
- Guided guests through menus while demonstrating detailed knowledge of dishes.
- Oversaw staff schedules according to strengths to build productive teams for each shift.
- Prevented service disruptions by constantly monitoring F&B supply levels.
- Maximized profitability by maintaining up to date knowledge of daily promotions.
- Resolved customer complaints promptly, fostering positive dining environment.
- Handled cash transactions ensuring financial accuracy.
- Ensured accurate orders by effectively communicating with kitchen staffs.
- Helped meet business needs by working extra shifts.
GUEST RELATIONS OFFICER
ROTANA BEACH
Abu Dhabi, UAE
10.2018 - 12.2020
- Knowledge of payment in form of cash, checked credit, vouchers or automatic debit.
- Assisted in organization of special events for enhanced guest satisfaction.
- Collaborated with internal departments to research and resolve account discrepancies.
- Liaised with management to address escalated complaints or request support on complex account issues.
- Managed front desk operations to streamline check-in and checkout processes.
- Met and exceeded established metrics for call quality, length, and resolution.
- Followed established protocols and scripts to maintain smooth and seamless call progress.
- Established rapport with diverse clientele to facilitate smooth communication.
- Resolved conflicts amongst guests tactfully, maintaining peace and tranquility within work premises.
- Provided exceptional customer service, through means of efficient, prompt transactions
- Maintained awareness of surroundings and secured cash to minimize loss potential
- Accurately received and handled cash and credit card transactions daily, verified identification for purchases
- Monitored and served as visual deterrent while cheerfully interacting with customers and providing products and service information, resolved service issues, and addressed safety concerns
- Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Counted money in cash drawers at beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greeted over 80 guests as are being seated, creating professional and friendly rapport in order to ensure positive first impression and exceptional standard of service
- Maintained professional and friendly relationship with over 50 outlet patrons to ensure their well-being
- Got familiar with complete food and beverage menu, knowledgeable on all promotional activities, and provided specialist advice to guests and colleagues on menu items when required.
CASHIER
SHERATON HOTEL KAMPALA
Kampala, UGANDA
01.2015 - 02.2018
- Handled cash and card payments for over 100 guests with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Delivered outstanding customer care with proactive sales and listening skills.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Resolved customer complaints professionally leading to higher retention rates.
- Communicated product information to customers, driving informed purchases.
- Handled high volumes of transactions during holiday seasons efficiently.
- Processed payments swiftly for improved customer experience.
- Trained new cashiers on store policies and procedures to maintain standards.
- Balanced till at end of day, maintaining accurate records.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Redeemed stamps and vouchers against transactions.
- Trained and mentored over 20 new cashiers and clerks in correct processes.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
Education
Some College (No Degree) - Business
Islamic University
Uganda01.2007
Skills
- Product knowledge
- Communication skills
- Active listening skills
- Time management skills
- Problem solving skills
- Organizational skills
- POS system operation
- Inventory control
- Cash management
- Customer engagement
- Financial transactions recording
- Customer relations
- Order taking
- Staff mentoring
- Credit and debit processing
- Microsoft Excel
Accomplishments
- Upon request
- Worked in close cooperation with the Kitchen and Steward team as well as the Outlet Cashiers to ensure a smooth running operation
- Conducted regular training sessions with the assigned team in line with the departmental SOP's
- Provided hands-on support and assistance colleagues to ensure that the highest levels of fine dining service and courtesy are provided to our guests.
- Handled the welcoming of arriving guests and their seating through the hostess and take over, if she is not available.
- Customer service
- Reservations management
- Staff leadership
- Dinner service planning
- Workflow optimization
- Greeted all guests as they are being seated, creating a professional and friendly rapport in order to ensure a positive first impression and exceptional standard of service.
- Maintained a professional and friendly relationship with the outlet patrons to ensure their well-being
- Got familiar with the complete food and beverage menu, knowledgeable on all promotional activities, and provided specialist advice to guests and colleagues on menu items when required.
Languages
English, Swahili
Personal Information
- Nationality: Ugandan
- Visa status: Own Visa
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
CASHIER
SIRALI TURKISH RESTAURANT - UAE
09.2023 - Current
HEAD WAITER / SUPERVISOR
COUQLEY FRENCH BISTRO & BAR - UAE
11.2021 - 01.2023
GUEST RELATIONS OFFICER
ROTANA BEACH
10.2018 - 12.2020
CASHIER
SHERATON HOTEL KAMPALA
01.2015 - 02.2018
Some College (No Degree) - Business
Islamic University
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