Monette Panaligan
Abu Dhabi
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 28 years of guest service experience in hospitality industry. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives.
Overview
28
28
years of professional experience
Work History
Guest Service Agent
Etihad Airport Services - Ground LLC
06.2022 - Current
- Experienced on the system Amadeus and Saber.
- Handling inbound and outbound in Transit Area.
- Handling INAD guest of Etihad and other airlines.
- Escorting guests to the gate or to the aircraft when required.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Experienced in handling Denied-Boarding-Guest through issuing hotel accommodations and meal vouchers.
- Maintained consistent positive customer feedback.
Guest Service Agent
Etihad Airways
07.2013 - 08.2022
- Dedicated agent in First Class and Business Class counter.
- Providing information to passengers about flight times, gate changes, delays.
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints
Guest Service Agent
Abu Dhabi Airport Services
09.2007 - 07.2013
- Providing information to passengers about flight times, gate changes, delays.
- Processing boarding passes, checking identification documents, and directing passengers to security checkpoints.
Head Waitress
Millennium Hotel
03.2002 - 09.2007
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Captain Waitress
Intercontinental Hotel
09.2000 - 09.2001
Waitress
Sheraton Hotel
08.1995 - 08.2000
Education
Western Philppine College
Philippines03.1986
Skills
- Dangerous Goods for Passenger Handling Staff (GCAA Course Code: FIT 41F)
- NIL Sanction Agent from 2007
- Business Continuity Management
- Qualifications of handling airline policies and procedures eg EY, QR, SV, PK, RJ, GF, AI, IX, UL, ME, MS, SV, 3L, Maestro system
- Aviation Security: General Awareness
Languages
English
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Guest Service Agent
Etihad Airport Services - Ground LLC
06.2022 - Current
Guest Service Agent
Etihad Airways
07.2013 - 08.2022
Guest Service Agent
Abu Dhabi Airport Services
09.2007 - 07.2013
Head Waitress
Millennium Hotel
03.2002 - 09.2007
Captain Waitress
Intercontinental Hotel
09.2000 - 09.2001
Waitress
Sheraton Hotel
08.1995 - 08.2000
Western Philppine College
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