MONICA KATIYAR

As Head of Project Management at Gift Management DMCC, I lead multimillion-dollar projects, manage budgets, and ensure delivery from procurement to completion. Previously, I implemented loyalty and digital transformation projects for major banks in GCC, Africa, and APAC.

• Led projects valued over $2M, optimizing costs and performance
• Generated $250K in yearly revenue from change requests and upsell activities
• Collaborated with BFSI, retail, and airline clients to meet deadlines and maintain high standards
• Managed cross-functional teams, resolving risks and improving efficiency
• Drove stakeholder engagement, streamlined vendor management, and turned scope creep into revenue opportunities
• Led end-to-end loyalty and cloud transformation projects on Azure & AWS for banks in GCC, Africa & APAC.
• Analyzed banking, cards, and loyalty trends to unlock business opportunities for Giift.
• Drove product enhancements through vendor integrations and technical upgrades.
• Boosted client revenue by defining KPIs, tracking results, and delivering strategic insights.
• Managed projects via JIRA, aligning with business goals and resolving challenges to meet KPIs.
• Supported global clients in banking and retail through continuous improvements.

• Orchestrated cobrand portfolio implementation, monitoring the growth and retention lifecycle for all cobrand partners
• Managed the marketing communication in line with cobrand partners and analyzed the performance through data-driven insights
• Orchestrated new product innovations by providing expert digital and fintech industry recommendations, as well as leading, preparing, and monitoring project plans.
• Created robust risk management frameworks, minimising potential threats to the business operations.
• Established rigorous financial controls for reduced financial risk exposure within the department.
• Championed the implementation of new technologies for enhanced operational efficiency.
• Built strong relationships with key stakeholders to drive business development opportunities.

• Integrated client procedures, contracts, and deliverables into the creation of plans and deadline communication to ensure projects were completed on time and were well documented
• Navigated changes in project scope, identified potential crises, and produced contingency plans
• Held responsibility for attaining key objectives during the launch from building accrual engine, using interface and redemption platforms.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

• Conducted research, gathered information from multiple sources, and presented results to understand user requirements, habits, and trends
• Steered the creation, development, and execution of a new networking App launch, including curating and populating the platform with relevant content before launch and crafting marketing strategies.