C, CPP, JAVA, HTML, DBMS, MYSQL, DATA STRUCTURES
Monica Ravi
IT Professional
Abudhabi
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Internship Student
Python Django
kerala
2022.05 - Current
- Produced high-quality communications for internal and external use.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Prepared meeting rooms and materials and recorded important information.
IT Support Engineer
Techgig
Kochi,Kerala
2019.01 - 2021.09
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Telemarketing Executive
Reliance jio
PALAKKAD,Kerala
2017.08 - 2018.12
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Answered calls, took messages and transferred calls to correct individuals.
- Troubleshot problems for callers and helped independently resolve common issues.
- Recorded contact information of customers and potential customers in internal database.
Data Entry Operator
Infoline Global BPO pvt ltd.
PALAKKAD, Kerala
2016.07 - 2017.08
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Science - Computer Science
College of AppliedScience
Vadakkencherry, Kerala, India 2013.06 - 2016.05
Skills
Presentations
Administrative tasks
Operations support
Talented leader
Software
MS OFFICE
PYTHON, DJANGO
Timeline
Internship Student
Python Django
2022.05 - Current
IT Support Engineer
Techgig
2019.01 - 2021.09
Telemarketing Executive
Reliance jio
2017.08 - 2018.12
Data Entry Operator
Infoline Global BPO pvt ltd.
2016.07 - 2017.08
Bachelor of Science - Computer Science
College of AppliedScience
2013.06 - 2016.05