Summary
Overview
Work History
Education
Skills
Software
Timeline
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Monica Ravi

Monica Ravi

IT Professional
Abudhabi

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Internship Student

Python Django
kerala
05.2022 - Current
  • Produced high-quality communications for internal and external use.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.
  • Prepared meeting rooms and materials and recorded important information.

IT Support Engineer

Techgig
Kochi,Kerala
01.2019 - 09.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Telemarketing Executive

Reliance jio
PALAKKAD,Kerala
08.2017 - 12.2018
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Recorded contact information of customers and potential customers in internal database.

Data Entry Operator

Infoline Global BPO pvt ltd.
PALAKKAD, Kerala
07.2016 - 08.2017
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Completed data entry tasks with accuracy and efficiency.

Education

Bachelor of Science - Computer Science

College of AppliedScience
Vadakkencherry, Kerala, India
06.2013 - 05.2016

Skills

Presentations

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Software

C, CPP, JAVA, HTML, DBMS, MYSQL, DATA STRUCTURES

MS OFFICE

PYTHON, DJANGO

Timeline

Internship Student

Python Django
05.2022 - Current

IT Support Engineer

Techgig
01.2019 - 09.2021

Telemarketing Executive

Reliance jio
08.2017 - 12.2018

Data Entry Operator

Infoline Global BPO pvt ltd.
07.2016 - 08.2017

Bachelor of Science - Computer Science

College of AppliedScience
06.2013 - 05.2016
Monica RaviIT Professional