Monica Wangui Mbeere
Beauty Specialist
Dubai,Dubai
Summary
Well-qualified Beauty Therapist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Beauty Advisor
Clarins Cosmetics & Perfumes (LLC)
06.2021 - Current
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Followed up with customers to increase satisfaction with purchases and services.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
Brand Expert
Sephora Middle East
09.2015 - 06.2020
- Established and maintained a comprehensive digital asset library to streamline content creation processes.
- Created a cohesive store environment that embodied the brand''s aesthetic while promoting ease of navigation for customers.
- Conducted market research to identify consumer trends and preferences, tailoring branding strategies accordingly.
- Elevated customer experience by implementing a comprehensive feedback system to gather insights on areas for improvement.
Beauty Therapist
Sarova Shaba Lodge
01.2015 - 08.2015
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Beauty Therapist
Banana House
02.2014 - 11.2014
- Provided personalized care packages for clients daily from skincare to overall relaxation techniques.
- Educated clients on care processes and advised on further care and products.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Beauty Therapist
Sarova PanAfric Hotel
01.2013 - 12.2013
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Education
ITEC Level 2 - Fitness And Holistic Therapy
Alison Caroline College
Nairobi, Kenya 04.2001 -
High School Diploma -
Mugumo Girls' School
Kiambu District, Kenya 04.2001 -
Skills
Customer Engagement
Products knowledge
Customer Service
Cosmetics and Facial Care Services
Team leadership
Sales closing
Service Consultations
Accomplishments
- Supervised team as Captain of 5 staff members.
- Collaborated with team of 5 in the development of sales strategy.
- Resolved product issue through consumer testing.
- Recognition for highest sales.
Hobbies
- Photography
- Content creation
- Reading
References
To be provided upon request.
Timeline
Beauty Advisor
Clarins Cosmetics & Perfumes (LLC)
06.2021 - Current
Brand Expert
Sephora Middle East
09.2015 - 06.2020
Beauty Therapist
Sarova Shaba Lodge
01.2015 - 08.2015
Beauty Therapist
Banana House
02.2014 - 11.2014
Beauty Therapist
Sarova PanAfric Hotel
01.2013 - 12.2013
ITEC Level 2 - Fitness And Holistic Therapy
Alison Caroline College
04.2001 -
High School Diploma -
Mugumo Girls' School
04.2001 -