Monika Jablonska
Dubai,DU
Summary
Professional with a rich background in management, customer service, and sales, excelling in fostering business growth and enhancing client satisfaction across a variety of sectors. Expertise in leadership, strategic negotiation, and motivating teams to surpass targets. Committed to applying a comprehensive skill set to contribute to and thrive in diverse roles, aiming to leverage experience for mutual success and exceed expectations.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Betterhomes
Dubai, UAE
04.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Branch manager
WellClinic
01.2022 - 12.2023
- Directed the operations of a premier medical aesthetic clinic, delivering top-tier client experiences and supervising a diverse team of aesthetic professionals, including dermatologists, aestheticians, and support staff
- Directed the adoption of cutting-edge aesthetic technology and training, ensuring the clinic remains at the forefront of the medical aesthetics field
- Managed financial operations, including budgeting, forecasting, and procurement, achieving improvement in profitability through strategic cost management and revenue enhancement initiatives
- Fostered strategic partnerships with luxury brands and wellness services to offer exclusive client packages, enhancing the clinic's market position as a leader in high-end medical aesthetics
- Led a comprehensive digital marketing strategy, including social media engagement and influencer partnerships, which increased online bookings
- Ensured strict adherence to health, safety, and privacy regulations, maintaining an impeccable record of compliance and client trust.
Branch manager
Elev8tion Fitness
01.2021 - 07.2021
- Lead daily operations of the gym, ensuring top-quality fitness experiences for members and a positive work environment
- Drove membership growth through strategic marketing initiatives, community engagement, and local business partnerships
- Managed a diverse team, including personal trainers, group fitness instructors, and front desk staff, promoting a culture of excellence, teamwork, and professional development
- Directed procurement and maintenance of gym equipment, ensuring safety and relevance to member needs
- Established health and safety protocols, ensuring compliance with regulations and member and staff safety
- Collaborated with corporate to develop and introduce new fitness programs and services, raising member satisfaction
- Oversaw budgeting and financial management, guaranteeing operational profitability and cost-effectiveness.
Administrative assistant/ Assistant manager
New Castle Building Products
06.2014 - 12.2020
- Acted as a key liaison between sales, logistics, and customer service teams to guarantee seamless operations and high customer satisfaction
- Coordinated and manage inventory records, ensuring accurate tracking and timely ordering of supplies to meet customer demands and project timelines
- Conducted scheduling and coordination of deliveries and installations, optimizing routes and schedules for cost-effectiveness and timely execution
- Handled customer inquiries and resolved issues, maintaining strong relationships and promoting a positive company image
- Prepared and presented regular reports on inventory, sales trends, and operational performance to the management team, contributing to strategic planning
- Processed financial tasks, including invoicing, expense tracking, and budget preparation, securing accurate financial reporting and adherence to budgets.
Director of marketing & sales/ Administrative assistant
Bridgewater Advisors
04.2013 - 05.2014
- Managed administrative functions, ensuring efficient operations, including scheduling, correspondence, and document management, supporting executive leadership and project teams
- Lead the development and execution of marketing campaigns tailored to target markets, enhancing brand visibility and investment opportunities
- Conducted market research and analysis to inform strategic decisions and identify new business opportunities
- Fostered strong relationships with clients, investors, and partners, facilitating successful negotiations and long-term collaborations
- Oversaw digital marketing efforts, including content creation, social media management, and email marketing, driving engagement and lead generation
- Coordinated cross-functional teams to assure alignment with corporate goals and project objectives
- Implemented and maintained systems for data management and reporting, improving operational efficiency and decision-making processes.
Education
Criminal Justice -
John Jay College
NEW YORK, NY12.2014
Business Management | Associates -
BMCC
NEW YORK, NY06.2010
Skills
- Client Relationship Management
- Market Analysis
- Negotiation Skills
- CRM Software Proficiency
- Problem Solving
- Teamwork
Personal Information
Available: Available to relocate worldwide
Volunteer Experience
Aria Events, Organized and coordinated logistics for music events, including set-up, tear-down, and vendor coordination., Assisted with marketing efforts, including social media promotion and distributing flyers to increase attendance and awareness of events., Provided excellent customer service to event attendees, addressing any questions or concerns and ensuring a positive experience for all., MIAMI, FL
Languages
Polish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Leasing Consultant
Betterhomes
04.2024 - Current
Branch manager
WellClinic
01.2022 - 12.2023
Branch manager
Elev8tion Fitness
01.2021 - 07.2021
Administrative assistant/ Assistant manager
New Castle Building Products
06.2014 - 12.2020
Director of marketing & sales/ Administrative assistant
Bridgewater Advisors
04.2013 - 05.2014
Criminal Justice -
John Jay College
Business Management | Associates -
BMCC