Monika Malik
DUbai,UAE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Immigration Consultant
PRIME MIGRATION
Dubai, UAE
07.2022 - Current
- Onboarded new clients through targeted and effective initial consultations.
- Established clear guidance and document templates for clients.
- Responsible for providing the clients with advice and guidance on how best to obtain required documentation to migrate internationally.
- Handling client queries over the phone, email and during meetings.
- Maintain and manage the client data and privacy as per company policy and procedures.
- Must have strong communication and negotiation skills
- Assist in the planning and preparation of meetings and conference telephone calls. Good telephone, verbal, and written communication skills.
Senior Sales Executive
Turion Solution FZC LLC
Dubai
06.2021 - 07.2022
- Conferred with customers and engineers to assess product needs
- Cold-call and email prospects to qualify the lead; identify decision-makers to begin the sales process
- Negotiated tender and contract terms to meet both client and company needs
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Developed sales plan to introduce new products to the market
- Maintained open and effective communications with project teams to increase sales.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Expertly negotiated contracts and packages to optimize yields.
Sr. Executive
SBI Credit Cards
Gurgaon
04.2017 - 04.2021
- Provide quality customer service to members to build brand loyalty
- Kept accurate company records, upholding compliance with regulations and company policies.
- Identified customer needs through active listening techniques
- Consistently enhanced customer loyalty by providing superior banking and service experience
- Responsible for assisting customers with inquiries, up-selling and cross-selling services, and solving customer problems
- Publish weekly reports of the data.
Sr. Executive
Concentrix
Gurgaon
04.2016 - 03.2017
- Shadowing the clients (Google) on product and process workflow
- Independently responsible for generating own leads and research
- Provided customized network solutions to the client which increase the quality of the snippets (Ad)
- Providing supervisory support to the associates on outlined process guidelines
- Publish reports on a weekly basis.
Process Expert
Encore Capital
Gurgaon
12.2013 - 02.2016
- Analyzed the customers' financial situation and offered the best payment solutions
- Performed collection calls on assigned accounts in their work queue, predictive dialer and inbound calls
- Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies
- Updated the customer record with new information, and record.
Sr. Practioner (Collections)
IBM Daksh
Gurgaon
12.2011 - 11.2013
- Increase collection percentage by giving multiple options to clients
- Decrease barring percentage
- Handled situations to overcome stalls and objections
- Utilized the internet and specialized software to locate people with overdue balances
- Managing the acquisition of revenue/expense data for monthly product profitability.
- Worked in call-center environment handling manual and automatically dialed outbound calls.
- Addressed and resolved customer disputes to support favorable collection rates.
- Closed month-end sales ledger with consistent record of 0% error rate.
Education
M.Sc. -
Agra University
B.Sc - undefined
Agra University
Skills
- Positive attitude
- Skilled in preventing losses
- Schedule management
- Creative problem-solving
- Continuous Process Improvement
- Great ability to adapt to Flexible working environment
- Compliance
- Strong analytical and Problem-solving skills
- Settlement Negotiation
Interests
Hobbies
, Cooking, Travelling
Additional Information
- Achievements , An employee of the year in 2021. Highest debt collection agent in 2014.
Languages
English
Fluent
Hindi
Native
Punjabi
Beginner
Timeline
Immigration Consultant
PRIME MIGRATION
07.2022 - Current
Senior Sales Executive
Turion Solution FZC LLC
06.2021 - 07.2022
Sr. Executive
SBI Credit Cards
04.2017 - 04.2021
Sr. Executive
Concentrix
04.2016 - 03.2017
Process Expert
Encore Capital
12.2013 - 02.2016
Sr. Practioner (Collections)
IBM Daksh
12.2011 - 11.2013
M.Sc. -
Agra University
B.Sc - undefined
Agra University
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