Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Monir Omer

Summary

Talented professional experienced in information and communications technology management. Develops technologies to achieve business systems and operations requirements. Leads teams by example to maintain high-performing service departments.

Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.

Overview

8
8
years of professional experience
6
6
years of post-secondary education

Work history

Salesman

Dal Food Industries Company LTD
Khartoum, Sudan
03.2018 - 08.2019
  • Maximised sales revenue through effective upselling and cross-selling of associated products.
  • Established positive relationships with new or prospective clients using great customer service.
  • Processed product returns, ensuring items were clean and resaleable.
  • Received stock deliveries, accurately completing paperwork and updating system records.
  • Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Communicated with customers and prospects by phone and email, building professional rapport.

Data Entry Operator

Ministry of Defense
khartuom, sudan
07.2011 - 01.2018
  • Gathered data to create Excel spreadsheets for budget and inventory management.
  • Supported executive leadership and office staff by managing operational workflow.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Maintained detailed administration and office procedures to improve accuracy and efficiency.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Registered new customer account details in system.
  • Photocopied, scanned and printed relevant data for manager.
  • Extracted and exported data from software to update information and maintain accuracy.
  • Address enquiries by phone or email regarding data information.
  • Practiced confidentiality with information to comply with privacy guidelines.
  • Utilised various data programs to manage and monitor data.
  • Verified accuracy of information and sorted information of documents for computer entry.

Education

Diploma - INFORMATION TECHNOLOGY

SUDAN UNIVERSITY OF SCIENCE & TECHNOLOGY
SUDAN
06.2006 - 10.2009

Bachelor of Technology - INFORMATION TECHNOLOGY

OPEN UNIVERSITY OF SUDAN
SUDAN
08.2014 - 08.2017

Skills

  • Technical support(installations - upgrades)
  • Desktop support
  • Cloud computing
  • Networking Skilled in TCP/IP and WAN
  • Linux
  • Programming languages(java)
  • data base (oracle)
  • Data entry
  • Microsoft Office( Word, Excel, PowerPoint)
  • Digital marketing
  • Social media
  • Exemplary customer service
  • Target driven
  • Face-to-face selling
  • Just In Time stock control
  • Client Service

Languages

Arabic
Native
English
Fluent

Timeline

Salesman

Dal Food Industries Company LTD
03.2018 - 08.2019

Bachelor of Technology - INFORMATION TECHNOLOGY

OPEN UNIVERSITY OF SUDAN
08.2014 - 08.2017

Data Entry Operator

Ministry of Defense
07.2011 - 01.2018

Diploma - INFORMATION TECHNOLOGY

SUDAN UNIVERSITY OF SCIENCE & TECHNOLOGY
06.2006 - 10.2009

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Monir Omer