MONISH SINGH

• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed inventory control, cash control, and store opening and closing procedures.

• Supervised Category management in successful pilot run of Marks and Spencer’s E-commerce website in India.
• Analyzed existing data for insights on consumer trends and made recommendations for online market strategy of M&S.
• Developed exit strategies for unsuccessful products by putting it on discount or EOSS.
• Responsible for the pricing and overall promotion of a product category to maximize consumer appeal.
• Created pricing & availability strategies based on customer needs and accordingly ensured the availability of stock.
• Teamed up with Buying and merchandising and sharing customer feedback and sales data, and ensuring customer delight.
• Focused on fast &slow moving SKU’s and increasing its sale through promotion or increased visibility.

Highlights & Achievement

• Increased key sales performance indicators from 1.63% to +10.56% in (2019-20)& sustained the continued growth.
• Trained and groomed new trainees with skilled guidance and increased overall productivity of the team.
• Reduced the shrinkage and S&D level by 4% in Store, one of the highest in the store from last5 Year.
• Established a highly motivated, efficient team of 35 members across the store.
• Took initiative in recruitment and training & development and successfully on-board 7 CSA in the West India.

Highlights & Achievement

• Increased key sales performance indicators from -3% to +13% over a period of 08 Months and sustained that growth.
• Successfully maintained strong customer service relationships with new & existing customers and stake holders.
• Reduced stockroom inventory "shrinkage" and S&D (lost, stolen, or damaged) to12%
• Established a highly motivated, efficient team of 15 Team members across the store.