Summary
Overview
Work History
Education
Skills
Languages
Certification
Awards
Hobbies and Interests
Professional Summary
References
Timeline
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Monkam Sibelle

Monkam Sibelle

Dibba

Summary

Energetic, customer-oriented professional with a passion for aviation and hospitality, seeking to join a prestigious airline as a Cabin Crew member. Bringing hands-on experience in child engagement, customer care, and safety awareness. Committed to ensuring passenger satisfaction, comfort, and safety through professionalism, cultural sensitivity, and a service-focused attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Executive

East Coast Shellfish LLC
01.2024 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Monitored key performance indicators to ensure continuous improvement in service quality.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.

Soft Play Attendant

Funky Monkey Playland
01.2020 - 12.2023
  • - Welcomed and supervised children in soft play areas with focus on safety and enjoyment.
  • - Led group activities such as arts and crafts, storytelling, and dance.
  • - Hosted themed parties and special events with energy and enthusiasm.
  • - Maintained cleanliness and safety of the play area.
  • - Managed customer feedback and ensured satisfaction by providing quick solutions.
  • - Promoted events and vouchers, and collaborated effectively with team members.

Kids’ Attendant / Tour Guide

Expo 2020 Dubai
10.2021 - 03.2022
  • - Provided guided tours and educational sessions for children.
  • - Ensured safety and engagement during playground activities and pavilion visits.
  • - Delivered presentations on various cultural and technological themes.
  • - Recognized for excellent service and communication skills.

Education

Higher National Diploma -

University of Yaoundé
Cameroon

High School Certificate -

Progressive Comprehensive High School

Skills

  • - First Aid and Safety Procedures
  • - Strong interpersonal and guest service skills
  • - Fast learner with positive attitude
  • - Ability to adapt to multicultural environments
  • - Conflict resolution and complaint handling
  • - Teamwork and time management
  • Customer engagement
  • Team collaboration
  • Customer relationship management
  • Complaint handling

Languages

English: Fluent
French: Fluent

Certification

  • Highfield First Aider Training – URS Dubai
  • Expo Kids Camp Training Certificate
  • Certificate of Appreciation – Expo 2020 Dubai
  • Expo Kids Camp Certificate – Leadership & Tour Engagement

Awards

Certificate of Appreciation – Expo 2020 Dubai

Hobbies and Interests

Traveling and cultural exchange, Reading and personal development, Aviation and in-flight guest experience

Professional Summary

  • - Over 3 years’ experience in hospitality and guest engagement roles across UAE.
  • - Proven ability to create a safe and welcoming environment for families and children.
  • - Trained and certified in First Aid and guest safety by URS Dubai.
  • - Recognized for service excellence at Expo 2020 Dubai.
  • - Quick learner with a calm and approachable demeanor under pressure.

References

Ronald, Fru Chi, Line Manager , ronald@dibbabay.com, +971 50 144 1382, East Coast Shellfish LLC

Timeline

Customer Service Executive

East Coast Shellfish LLC
01.2024 - Current

Kids’ Attendant / Tour Guide

Expo 2020 Dubai
10.2021 - 03.2022

Soft Play Attendant

Funky Monkey Playland
01.2020 - 12.2023

Higher National Diploma -

University of Yaoundé

High School Certificate -

Progressive Comprehensive High School

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Monkam Sibelle