Monrose Gargantiel
Dubai
Summary
- VAT Refund Management:Experience in managing VAT refund processes, including preparation, submission, and tracking of claims.
Handling complex VAT refund cases and resolving discrepancies or issues. - Leadership and Team Management:Proven track record in leading and managing teams, including performance reviews, training, and development.
Experience in fostering a collaborative team environment and managing team dynamics. - Financial and Accounting Experience:Background in accounting or finance with a focus on VAT or tax-related roles.
Experience in financial reporting, budgeting, and analysis. - Compliance and Regulatory Knowledge:Experience in ensuring compliance with VAT laws and regulations, both domestically and internationally.
Handling audits and working with tax authorities or external auditors. - Process Improvement:Experience in evaluating and improving processes to enhance efficiency and accuracy.
Implementing best practices and new strategies to streamline VAT refund operations. - Technical Proficiency:Familiarity with accounting software and ERP systems used for financial management and VAT processing.
Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting. - Problem-Solving and Analytical Skills:Experience in analyzing complex financial data and resolving issues related to VAT refunds.
Demonstrated ability to make data-driven decisions and implement effective solutions. - Project Management:Experience in managing projects, including coordinating multiple tasks and meeting deadlines.
Ability to oversee the implementation of new systems or processes. - Communication and Reporting:Experience in preparing and presenting reports on VAT refund activities and performance metrics.
Strong verbal and written communication skills for interacting with stakeholders and tax authorities. - Stakeholder Engagement:Experience in liaising with internal departments, external vendors, and tax authorities.
Ability to negotiate and manage expectations with various stakeholders. - Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Vat Refund Team Leader
Planet Tax Free LLC
11.2018 - 09.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Lead and mentor a team of VAT refund specialists, providing guidance and support to ensure optimal performance and professional development.
Conduct regular performance reviews and provide constructive feedback to team members.
Develop and implement training programs to enhance team skills and knowledge. - Oversee the preparation and submission of VAT refund claims, ensuring accuracy and compliance with applicable regulations.
Review and approve VAT refund documentation and calculations before submission to tax authorities.
Monitor the progress of refund claims and address any issues or delays that arise. - Stay up-to-date with changes in VAT laws and regulations to ensure ongoing compliance.
Implement and maintain internal controls to minimize the risk of non-compliance and financial errors.
Liaise with tax authorities and external auditors regarding VAT refund matters and audits. - Prepare and present regular reports on VAT refund activities, including performance metrics and financial impacts.
Analyze VAT refund data to identify trends, issues, and opportunities for process improvements.
Develop and implement strategies to enhance the efficiency and effectiveness of the VAT refund process. - Continuously review and optimize VAT refund procedures and processes to increase accuracy and efficiency.
Implement best practices and innovative solutions to streamline operations and reduce processing times.
Collaborate with other departments to address any cross-functional issues related to VAT refunds. - Assisted in recruitment to build team of top performers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Customer Service Professional
Dubai International Airports
04.2015 - 09.2018
- Deal directly with the passengers face to face and following up with their interactions
- Resolves passenger's problems by clarifying their complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment
- Greet passengers warmly and assist them to the place they want to be and answer all their questions by giving the right informations
- Perform customer verifications and record details of actions taken.
Receptionist
Silver Skilled
01.2014 - 01.2015
- Serving visitors by greeting, welcoming, directing and announcing them appropriately
- Respond and sort daily emails and office correspondence
- Answer, screen and forward any incoming phone calls while providing basic information when needed
- Perform data entry and filing activities.
Receptionist
Iloilo Grand Hotel
11.2009 - 05.2013
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directes visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; issuing visitor badges
- Maintains telecommunication system by following manufacturer's instructions for house phone and console.
Education
Nursing Aid -
Lifeline International Health Institute
Lopez Jaena, Iloilo City12.2013
Associate in Hotel And Restaurant Management -
University of Iloilo
Iloilo, Iloilo12.2008
Skills
- Good public relation and communication skills
- Self motivation skills
- Service standard compliance
- Lead Generation
- Quality Assurance Controls
- Team Leadership
- Performance Management
- Conflict Resolution
- Mentoring and Coaching
- Delegation
Languages
Tagalog
Bilingual or Proficient (C2)
English
Advanced (C1)
Personal Information
- Date of Birth: 05/24/90
- Gender: Female
- Nationality: Philippines
Timeline
Vat Refund Team Leader
Planet Tax Free LLC
11.2018 - 09.2024
Customer Service Professional
Dubai International Airports
04.2015 - 09.2018
Receptionist
Silver Skilled
01.2014 - 01.2015
Receptionist
Iloilo Grand Hotel
11.2009 - 05.2013
Nursing Aid -
Lifeline International Health Institute
Associate in Hotel And Restaurant Management -
University of Iloilo
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